Events Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $53,400.00 - $77,600.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Freedom and flexibility
Great community
Broader impact
Career opportunity
Time out
competitive benefits
Strong wellbeing support
Recognition for great work
Global collaboration

Job Description

Informa is a global business renowned for its extensive network of trusted brands within specialist markets across more than 30 countries, recognized as a member of the FTSE 100. The company’s mission is to connect customers with vital information and people, enabling them to know more, do more, and be more. Informa stands out as one of the world’s leading facilitators of professional knowledge sharing and business networking. It organizes approximately 800 events annually, operates digital platforms delivering engaging news and content, and runs professional development programs for both individuals and businesses. FAN EXPO HQ operates as the largest pop-culture... Show More

Job Requirements

  • College or university degree in Event Management, Business Management or Project Management
  • 3-5 years operational and/or event management experience
  • proficiency in Microsoft Office applications
  • availability to work evenings and weekends during event dates
  • travel availability to 4-5 events per year within Canada and US
  • valid passport mandatory

Job Qualifications

  • College or university degree in Event Management, Business Management or Project Management
  • 3-5 years of operational and/or event management experience
  • experience with Illustrator and floor planning considered an asset
  • experience with Salesforce and/or other CRM platforms considered an asset
  • logistics experience considered an asset
  • proficient in Microsoft Office applications
  • ability to work evenings and weekends during event dates
  • travel availability to 4-5 events per year within Canada and US
  • valid passport mandatory
  • highly organized and detail-oriented
  • strong time management skills and adaptable to changing priorities
  • ability to work under pressure and meet tight deadlines
  • critical thinker with problem-solving skills
  • strong verbal and written communication skills
  • positive attitude, strong work ethic and team player

Job Duties

  • Lead operations for flagship events as assigned
  • plan and organize all logistical aspects of each event
  • assume fiscal responsibility for operational budget lines as assigned
  • negotiate and manage partnerships with key operational suppliers
  • deliver events on-time, on-budget and seek continuous improvement
  • coordinate relationships and negotiate with facilities and outside suppliers including AV, general services, cleaning, food and beverage, staffing agencies, signage, registration, security, decorators and contractors
  • act as liaison between sales team and show management regarding floor plans, room layouts and booth regulations
  • control exhibitor and sponsor communications related to event operations
  • oversee event move-in and move-out logistics, event setup, and staffing
  • ensure health and safety compliance on-site and in office
  • manage show and office supplies and assets onsite, in warehouse and with third party storage
  • work on operational budgets, year-over-year proposal analysis, invoice review and reconciliation
  • oversee maintenance and growth of registration process, ticketing and badges
  • manage operational website updates and efficiency
  • maintain knowledge of contractors and venues to evaluate services and best practices
  • collaborate with sales, sponsorship and marketing teams to improve processes
  • work with senior management to enhance product and service offerings
  • manage office operational effectiveness
  • assist with a diverse range of tasks throughout portfolio and office

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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