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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $62,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
The hiring establishment is a prominent venue management company specializing in hosting a wide variety of events such as concerts, conventions, sports competitions, and corporate gatherings. This company operates within a multi-purpose facility, including an arena, stadium, or convention center, dedicated to delivering exceptional event experiences for guests, clients, and performers alike. Known for its dynamic event hosting capabilities and commitment to guest satisfaction, the company integrates high-level operational standards with cutting-edge technology to facilitate seamless event executions. They emphasize not only the quality of the events but also the well-being and training of their Guest Service staff, ensuring top-tier... Show More
Job Requirements
- Three to five years of experience in the event management industry at an arena, stadium, convention center or other multi-purpose facility
- Knowledge of principles of supervision, scheduling, and training employees
- Ability to direct, motivate, and manage staff effectively
- Knowledge of crowd management techniques, fire and public safety regulations, and customer service practices
- Demonstrated familiarity with facility use and labor contracts
- Knowledge of production involving concert set up, audio, video, lighting, and rigging preferred
- Strong computer skills and proficient in use of Microsoft Office programs
- Experience with AutoCAD Social Tables or related software preferred
- Timekeeping and scheduling software
- Self motivated with excellent interpersonal and communication skills
- Ability to work flexible hours including nights, weekends, evenings, and holidays
- Ability to lift 50lbs
- General knowledge of OSHA standards and regulations
- Ability to work indoors and be exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potentially hazardous materials
- Ability to withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restrictions
- Effective communication skills in English, both verbal and written
- Specific vision abilities including close, distance, color, peripheral vision, depth perception and focus adjustment
Job Qualifications
- Three to five years of experience in event management industry at an arena, stadium, convention center or other multi-purpose facility
- Knowledge of principles of supervision, scheduling, and training employees
- Ability to direct, motivate, and manage staff effectively
- Knowledge of crowd management techniques, fire and public safety regulations, and customer service practices
- Demonstrated familiarity with facility use and labor contracts
- Knowledge of production involving concert set up, audio, video, lighting, and rigging preferred
- Strong computer skills and proficient in use of Microsoft Office programs
- experience with AutoCAD Social Tables or related software preferred
- timekeeping and scheduling software
- Self motivated with excellent interpersonal and communication skills and the ability to function and make management decisions in a fast-paced high pressure environment
- Ability to work flexible hours including nights, weekends, evenings, and holidays, with extended hours ranging from a couple of hours up to 20 hours
- Ability to lift 50lbs
- General knowledge of OSHA standards and regulations
- Must have the ability to work indoors, be exposed to environmental conditions including extreme heat and cold, dust, dirt, extreme noise and potentially hazardous materials
- Ability to withstand prolonged walking, standing, bending, pushing, stooping and kneeling without restrictions
- Effectively communicate in English, both verbally and in written form
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Job Duties
- Recruit, interview, hire, train, motivate, and evaluate Guest Service staff, addressing deficiencies and implementing effective discipline or termination procedures
- Conduct biannual Guest Service staff training
- Track, record, and report Guest Service staff labor allocations for assigned events for purposes of forecasting, benchmarking, budgeting, and event settlement
- Create and update Guest Services work schedules via ATOM Scheduler software or other similar programs
- Plan, coordinate, and facilitate the logistics of assigned events
- act as liaison for building with all parties involved in the event
- Advance show requirements with tour personnel including production equipment, union labor needs, staffing
- Develop event layouts using AutoCAD in coordination with Box Office staff when necessary
- Timely and accurately communicate with building staff all requirements necessary for events through the creation of data sheets, labor calls, and other similar documents
- Maintain open communications between tenants, contractors, employees, and facility guests
- Ensure that all event insurance certificates, licenses, and permits required for production are obtained in a timely manner
- Develop and control event budgets including preparing pre-show event financial estimates and completing post-show financial settlements based on event contracts
- Communicate any problems and proposed solutions to the Director of Events, Assistant General Manager and General Manager following events
- Perform other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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