Events Manager II

Marriott International is a leading global hospitality company known for its commitment to delivering exceptional guest experiences through its diverse portfolio of brands. With a presence in major cities and resort destinations worldwide, Marriott International stands as a symbol of innovation, quality, and service excellence in the hotel industry. Among its esteemed brands, JW Marriott represents the luxury segment, emphasizing a holistic approach to employee and guest satisfaction. JW Marriott properties offer an inviting work environment characterized by camaraderie, continuous development opportunities, and a focus on well-being, making it a top choice for hospitality professionals aiming to advance their careers in luxury hotel management.

The Event Coordinator role at Marriott Hotels is a vital position with a key responsibility for ensuring the seamless operation of property events from start to finish. This role focuses primarily on less complex events, working closely with sales teams, property departments, and customers to coordinate all event documentation and logistics. The objective is to deliver a high level of service throughout the pre-event, event, and post-event phases. This position demands attention to detail, excellent organizational skills, and a customer-centric approach to maximize revenue through up-selling and offering event enhancements. The Event Coordinator is integral to driving guest satisfaction, managing billing accuracy, and facilitating communication among all stakeholders to ensure events exceed customer expectations.

The successful candidate will serve as a liaison between the sales department and customers during the entire event process, providing consistent updates, resolving issues, and making sure customer needs are met effectively. They will greet customers during events, oversee hourly associates to ensure all event activities align with expectations, and monitor group room blocks and meeting spaces for smaller groups. By participating in customer meetings and reviewing billing statements with clients, the Event Coordinator plays a crucial role in maintaining transparency and satisfaction.

Furthermore, the role requires emphasizing exceptional customer service standards, encouraging associates to uphold excellent guest relations, and actively engaging with customers to gather feedback for continuous improvement. An understanding of event management and hospitality operations is essential for anticipating and solving operational challenges in cooperation with supervisors and property staff. This proactive stance on service excellence ensures Marriott Hotels continue to uphold their reputation for wonderful hospitality worldwide.

Marriott International supports its associates with competitive benefits, including 401(k) plans, stock purchase plans, medical coverage, paid parental leave, and employee assistance programs. Specific benefits also address regional parity, such as paid sick leave and holiday eligibility for Washington employees. This commitment to associate well-being complements the company’s inclusive culture that values diversity, non-discrimination, and equal access to opportunity for all employees. Joining Marriott Hotels means becoming part of a global team driven by innovation, excellence, and a passion for hospitality, all within a supportive and dynamic luxury environment where you will have opportunities to grow and thrive.