
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Professional development opportunities
employee recognition programs
Diverse and Inclusive Work Environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its wide range of upscale hotel brands that provide exceptional guest experiences. One of its luxury portfolio brands, JW Marriott, exemplifies the pinnacle of sophisticated hospitality with more than 100 properties located in gateway cities and distinctive resort locations worldwide. JW Marriott's commitment to its associates shines through a supportive work environment that encourages innovation, confidence, and genuine service, rooted in the legacy of the company founder, J. Willard Marriott. Marriott International maintains a strong commitment to equal opportunity employment, fostering an inclusive and diverse workplace where talent from various backgrounds is celebrated and valued.
Located at 510 Water St, Tampa, Florida, the JW Marriott hotel offers a vibrant setting for hospitality professionals looking to grow their careers in event management. This full-time management position provides an annual salary range of $65,000 to $83,000 with eligibility for bonuses, reflecting the company’s recognition of contributions and dedication.
The role of Event Manager at JW Marriott Tampa centers on orchestrating seamless event experiences for a variety of clientele. The successful candidate will be responsible for overseeing the entire event lifecycle, from initial documentation through coordination with sales, property departments, and customers, to ensure high-quality service is maintained during pre-event, event, and post-event phases. The Event Manager handles events of average complexity, ensuring a smooth transition of responsibilities between sales and service teams while identifying opportunities to enhance revenue through strategic upselling and offering event enhancements.
This position requires a proactive approach to problem-solving and the ability to integrate trends in event management and design to elevate the guest experience. The Event Manager will engage directly with clients during events, ensuring their needs are met and expectations exceeded while managing logistics such as group room blocks and meeting spaces. Effective communication and leadership skills are critical, as the role involves conducting pre- and post-event meetings, coordinating event details with multiple stakeholders, and overseeing front-line staff to deliver consistent, courteous guest service.
Furthermore, this role supports sales and marketing functions by assisting in the sales process, forecasting group revenue, and promoting additional products and services to maximize profitability. The Event Manager also takes part in human resource activities, including reviewing guest feedback with employees, providing performance feedback, and contributing to corrective action plans to improve service standards continuously. By fostering a culture of hospitality excellence and operational efficiency, this position significantly contributes to JW Marriott’s brand promise of "Wonderful Hospitality. Always." The role at JW Marriott is an excellent opportunity for hospitality professionals passionate about event management and delivering outstanding guest experiences in a dynamic, luxury environment.
Located at 510 Water St, Tampa, Florida, the JW Marriott hotel offers a vibrant setting for hospitality professionals looking to grow their careers in event management. This full-time management position provides an annual salary range of $65,000 to $83,000 with eligibility for bonuses, reflecting the company’s recognition of contributions and dedication.
The role of Event Manager at JW Marriott Tampa centers on orchestrating seamless event experiences for a variety of clientele. The successful candidate will be responsible for overseeing the entire event lifecycle, from initial documentation through coordination with sales, property departments, and customers, to ensure high-quality service is maintained during pre-event, event, and post-event phases. The Event Manager handles events of average complexity, ensuring a smooth transition of responsibilities between sales and service teams while identifying opportunities to enhance revenue through strategic upselling and offering event enhancements.
This position requires a proactive approach to problem-solving and the ability to integrate trends in event management and design to elevate the guest experience. The Event Manager will engage directly with clients during events, ensuring their needs are met and expectations exceeded while managing logistics such as group room blocks and meeting spaces. Effective communication and leadership skills are critical, as the role involves conducting pre- and post-event meetings, coordinating event details with multiple stakeholders, and overseeing front-line staff to deliver consistent, courteous guest service.
Furthermore, this role supports sales and marketing functions by assisting in the sales process, forecasting group revenue, and promoting additional products and services to maximize profitability. The Event Manager also takes part in human resource activities, including reviewing guest feedback with employees, providing performance feedback, and contributing to corrective action plans to improve service standards continuously. By fostering a culture of hospitality excellence and operational efficiency, this position significantly contributes to JW Marriott’s brand promise of "Wonderful Hospitality. Always." The role at JW Marriott is an excellent opportunity for hospitality professionals passionate about event management and delivering outstanding guest experiences in a dynamic, luxury environment.
Job Requirements
- high school diploma or GED
- 1-2 years of experience in event management or related professional area
- or 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- at least 1 year of relevant event management experience
- strong communication skills
- ability to lead teams
- customer service orientation
- problem-solving abilities
- willingness to work full-time in Tampa, Florida
Job Qualifications
- high school diploma or GED with 1-2 years event management experience
- or 2-year degree in hotel and restaurant management, hospitality, or business administration with at least 1 year event management experience
- strong customer service skills
- excellent communication and organizational abilities
- leadership experience in managing teams
- capability to forecast revenue and assist in sales
- problem-solving skills
- ability to handle operational challenges
- font knowledge of current event management trends
Job Duties
- prepare all event documentation
- coordinate with sales, property departments, and customers
- ensure seamless event progression
- greet customers during events
- manage group room blocks and meeting spaces
- identify and solve operational challenges
- integrate trends in event management and design
- act as liaison between sales and customers
- participate in customer site inspections
- review bills with clients
- solicit feedback for continuous improvement
- provide excellent customer service
- empower employees for customer service
- set a positive example for guest relations
- communicate event details verbally and in writing
- oversee customer experience from pre-event to post-event
- follow up with customers post-event
- handle guest problems and complaints
- lead pre- and post-event meetings
- forecast group revenue
- assist in sales process and up-selling
- review guest satisfaction with employees
- provide feedback and corrective action plans
- improve service performance and address operational challenges
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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