Events Manager

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination renowned for its exceptional hospitality, extensive event spaces, and unique experiences. As part of the Marriott International portfolio, Gaylord Hotels is committed to delivering more than just hotel accommodations — they provide extraordinary environments and services designed to bring people together in meaningful ways. Marriott International is a leading global hospitality company dedicated to fostering an inclusive workplace where every associate's unique background, skills, and perspectives are valued and celebrated. This commitment to diversity and inclusion ensures a respectful, engaging, and dynamic work culture that empowers employees to thrive. The Gaylord Opryland Resort offers a vibrant work environment ripe with opportunities for growth and career development, backed by the strength and support of a global organization. Joining the team means becoming part of a community focused on excellence, creativity, and big-hearted service.

The Event Manager role at Gaylord Opryland Resort & Convention Center is an integral management position responsible for orchestrating all aspects of event coordination from initial sales through execution and post-event activities. This full-time opportunity offers a competitive salary range of $63,000 to $83,000 annually, with eligibility for bonuses. The role caters primarily to events of average complexity and requires working closely with sales teams, multiple property departments, and customers to ensure every event proceeds flawlessly. The Event Manager must guarantee a smooth transition between sales and event service, providing consistent, high-level customer service throughout all phases. Their expertise directly impacts the overall guest experience, from planning stages to final billing and follow-up.

Key responsibilities include preparing detailed event documentation, managing group room blocks and meeting spaces, conducting pre-event and post-event meetings, and serving as the main liaison between the customer and the property’s event operations team. The Event Manager applies innovative event management practices and current industry trends to enhance event delivery and maximize revenue opportunities through up-selling and client-centric enhancements. This role involves acting as an ambassador for the brand, greeting customers, handling guest concerns proactively, and continuously seeking feedback to improve the event experience. A strong emphasis is placed on leadership as the Event Manager leads event teams and coordinates with sales and marketing functions to support forecasting and revenue growth. Additionally, the manager plays a vital role in human resources activities such as reviewing guest feedback, providing employee coaching, and developing corrective action plans to enhance service delivery and operational efficiency.

Working at Gaylord Hotels means embracing a culture that prioritizes exceptional guest satisfaction and continuous improvement. The Event Manager must demonstrate high levels of judgment, interpersonal skills, and problem-solving abilities while maintaining adherence to company standards, policies, and procedures. This role offers a rewarding career path in the dynamic hospitality and event management industry within a globally recognized brand where employees, known as STARs, are valued for their creativity, entrepreneurial spirit, and dedication to thoughtful service.