Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,000.00 - $78,300.00
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus program
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Travel Discounts
Job Description
Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and innovative service. Within its expansive portfolio, W Hotels stands out as a dynamic and forward-thinking brand, known for redefining luxury and offering a vibrant lifestyle atmosphere that ignites curiosity and expands worlds. W Hotels is more than a place to stay; it is a place to experience life with fresh perspectives and inspiring moments. The brand thrives on a culture that embraces originality, innovation, and a spirit of openness to new possibilities, attracting a diverse community of associates and guests... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related area
- or 2-year degree from accredited university in hospitality or related field
- at least 1 year experience in event management
- strong communication skills
- ability to manage event logistics
- customer service skills
- problem-solving abilities
- teamwork orientation
- ability to work under pressure
- attention to detail
Job Qualifications
- High school diploma or GED with 1-2 years in event management or related field
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience
- strong interpersonal and communication skills
- ability to manage logistics and coordinate with multiple departments
- knowledge of event trends and customer service best practices
- ability to solve operational challenges
- experience in leading meetings and teams
- proficiency in billing and reviewing event financials
- commitment to continuous improvement
- customer-oriented mindset
- teamwork and collaboration skills
Job Duties
- Prepare event documentation
- coordinate with sales, property departments, and customers
- manage event logistics and operations
- greet customers and hand off to operations
- ensure billing accuracy and review
- manage group room blocks and meeting spaces
- identify and solve operational challenges
- integrate event management trends
- act as liaison between sales and customer
- participate in site inspections
- solicit feedback for improvement
- deliver excellent customer service
- empower employees
- coordinate and communicate event details
- oversee customer experience through event phases
- follow up post-event
- handle guest complaints
- use judgment to enhance customer experience
- stay available for problem-solving
- lead pre-event and post-event meetings
- facilitate various meetings
- assist in sales process and revenue forecasting
- up-sell products and services
- review comment cards and guest satisfaction
- observe and provide feedback to employees
- assist in corrective action plans
- improve service performance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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