Events Manager

San Antonio, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

401k Match

Paid Time Off

Employee assistance program

companywide hotel room discounts

employee family events

Job Description

Pyramid Global Hospitality is an international hospitality management company dedicated to creating supportive and inclusive work environments that foster diversity, growth, development, and wellbeing for its employees. With a network spanning over 230 properties worldwide, Pyramid Global Hospitality is committed to a People First culture, demonstrated through its extensive employee benefits, ongoing training opportunities, and emphasis on meaningful relationships. The company offers comprehensive benefits such as health insurance, retirement plans, paid time off, wellness programs, local discounts, and special rates on hotel stays, all designed to support employees both personally and professionally. This foundation allows employees at all stages of... Show More

Job Requirements

High school diploma required
minimum 3 years' experience in event management in a resort or hotel setting preferred
strong communication and interpersonal skills
ability to manage multiple events simultaneously
proficiency with event management software and reservation systems
exceptional organizational and planning skills
ability to work collaboratively with multiple departments
attention to detail
flexibility to work evenings, weekends, and holidays as needed
ability to handle client requests and resolve issues promptly
commitment to providing exceptional guest service

Job Qualifications

High school diploma required
college degree preferred
minimum 3 years' experience as an event manager in a resort/hotel setting preferred
CMP certification preferred
2 years experience planning social events preferred
experience planning weddings, birthday parties, retirement celebrations, engagement parties preferred

Job Duties

Responsible for all aspects of event planning
develop and maintain interdepartmental relationships
review signed turnovers and contracts and ensure information is correctly blocked/reserved in Delphi
understand the intent of a client's meeting/event and partner with client to achieve this goal
identify upsell opportunities and offer client additional experiences/locations as appropriate
create banquet event orders (BEOs) with appropriate details such as time, location, guest expected, guest guarantee, guest set, food offerings, food timing, bar offering, allergy restrictions, pricing, on-site client name and contact information
assign appropriate meeting rooms based on client needs
review contract and ensure deadlines/concessions are followed including deposit schedule, attrition requirements, applicable food and beverage discounts, waived/discounted room rental, waived/discounted server/bartender/setup fees, room blocks
communicate with group rooms coordinator as necessary
provide client reminders before releasing unreserved rooms
inform clients of attrition status and provide alternatives to meet contracted food and beverage minimums
provide clients with updated estimates and diagrams as necessary
coordinate and communicate with additional departments to execute the event including golf, spa, outlets, banquets, rooms, housekeeping
establish rapport with meeting planners while promoting hotel facilities
conduct event planning site visits
plan and conduct pre and post-convention meetings with clients and relevant departments
broaden productive client base and increase hotel awareness
maintain up-to-date knowledge of resort activities
keep abreast of market trends, competitor activities, and client feedback
respond promptly to client requests via email and phone
attend and lead pre-convention meetings as directed
greet clients on event day to ensure adherence to planning timeline
understand room types, rates, and codes
maintain knowledge of and comply with departmental policies, service procedures, and standards
anticipate and respond to guest needs promptly
maintain positive guest relations
ensure accurate email on file for guest satisfaction survey
document guest requests and complaints and follow up accordingly
maintain confidentiality of hotel information
adhere to internal deadlines regarding guarantees, menu changes, and discounts

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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