Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,700.00 - $74,500.00
Work Schedule
Standard Hours
Benefits
bonus program
Health Insurance
Dental Insurance
Paid Time Off
Life insurance
Group disability insurance
401(k) Plan
Job Description
Sheraton Hotels & Resorts, a prestigious brand under the Marriott International portfolio, has been a beacon for travelers and event organizers since 1937. As part of a global community encompassing over 400 locations worldwide, Sheraton is renowned for its commitment to creating memorable experiences through engaging service and a welcoming atmosphere. Each Sheraton property serves as a hub for connection and gathering, making it an ideal place for guests to feel a genuine sense of belonging. At Sheraton, the team is dedicated to upholding these values, offering guests seamless and meaningful experiences that embody the brand's mission to be 'The... Show More
Job Requirements
- High school diploma or GED
- 1-2 years experience in event management or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least 1 year experience in event management or related area
- Ability to manage group room blocks and meeting spaces
- Strong communication and organizational skills
- Capability to handle billing and contract review
- Customer service orientation
- Ability to lead meetings and coordinate with diverse teams
- Experience with problem-solving and operational challenge resolution
- Familiarity with industry trends in event management and design
- Willingness to participate in sales support and up-selling activities
Job Qualifications
- High school diploma or GED with 1-2 years of experience in event management or related field
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management
- Strong organizational and communication skills
- Ability to work collaboratively with multiple teams
- Customer service excellence
- Problem-solving and decision-making skills
- Proven ability to manage logistics and event operations
- Familiarity with event management tools and software
- Leadership skills to conduct meetings and manage teams
- Experience in sales support and revenue forecasting
Job Duties
- Prepare all event documentation and coordinate with sales, property departments and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases
- Manage event logistics and operations by following established procedures and collaborating with employees
- Greet customers during the event phase and transition to the Event Operations team for execution
- Ensure adherence to standards, policies, and procedures
- Manage billing accuracy and conduct bill reviews with clients prior to final billing
- Oversee group room blocks and meeting spaces for average to large-sized groups
- Resolve operational challenges by working with property staff and customers to develop alternative solutions
- Integrate current trends in event management and design
- Act as liaison between field sales personnel and customers through all event phases
- Participate in customer site inspections and assist with sales process
- Solicit feedback to improve Event Planner experience
- Deliver excellent customer service and empower employees to do the same
- Coordinate and communicate event details verbally and in writing
- Oversee customer experience from file turnover through post-event phase
- Follow up with customers post-event and handle guest problems and complaints
- Lead formal pre- and post-event meetings for assigned groups
- Facilitate necessary meetings like Banquet Event Order and block reviews
- Assist in sales process and revenue forecasting
- Up-sell products and services throughout event process
- Review employee service behaviors and provide feedback
- Develop and implement corrective action plans
- Take initiative to improve service performance based on evaluation
- Perform additional duties to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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