Events Manager

Orlando, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $42,000.00 - $70,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee stock purchase plan

Life insurance

Travel Discounts

Job Description

Sheraton Hotels & Resorts, a distinguished brand within the Marriott International portfolio, has been a place for people to gather and connect since 1937. Sheraton is known globally for its commitment to delivering exceptional guest experiences by fostering a sense of belonging in more than 400 communities worldwide. As a leading hospitality provider, Sheraton focuses on welcoming diverse talents and ensuring an inclusive environment where associates are valued for their unique backgrounds, experiences, and ideas. Marriott International, the parent company, offers comprehensive benefits and competitive compensation packages including health insurance, retirement plans, bonuses, and more, ensuring its employees are supported... Show More

Job Requirements

high school diploma or GED
1-2 years experience in event management or related field
or 2-year degree from accredited university
at least 1 year experience in event management
strong communication skills
ability to work collaboratively with teams
customer-focused mindset
proficiency in managing event logistics
ability to handle guest complaints and resolve issues
willingness to learn and adapt
ability to participate effectively in event-related meetings

Job Qualifications

high school diploma or GED
experience in event management or related area
or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
at least 1 year of event management experience
strong customer service skills
excellent communication and organizational skills
ability to lead teams and coordinate multiple tasks
knowledge of event planning best practices
problem-solving and decision-making skills

Job Duties

prepare all event documentation
coordinate with sales, property departments and customers
manage event logistics and operations
ensure billing accuracy and conduct bill reviews
manage group room blocks and meeting space
recognize opportunities to maximize revenue through up-selling
act as liaison between sales and customers during event phases
participate in customer site inspections
provide exceptional customer service
oversee customer experiences from file turnover through post-event phase
respond to and handle guest problems and complaints
conduct formal pre- and post-event meetings
assist in sales process and revenue forecasting
lead event management teams
review comment cards and guest satisfaction with employees
provide feedback and assist with corrective action plans
address operational challenges and develop solutions

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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