Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive rates
Medical insurance
Dental Insurance
Vision Insurance
Retirement savings program
Paid Time Off
Career growth opportunities
Job Description
The Global Ambassador Hotel is a renowned Michelin Key luxury destination located in Phoenix, Arizona, recognized for its exceptional service and unique guest experiences. This establishment is a distinguished name in the hospitality industry, famous not only for its exquisite accommodations and amenities but also for fostering a vibrant community atmosphere that appeals to discerning travelers seeking refined urban hospitality. The hotel prides itself on delivering an extraordinary stay that consistently sets new standards for luxury, service, and comfort, making it a premier choice for business and leisure guests alike. With a strong commitment to innovation and excellence, The Global... Show More
Job Requirements
- Bachelor's degree in hospitality management, event management, or related field (or equivalent experience)
- minimum 4 years of experience in managing service operations
- strong leadership abilities
- excellent communication skills
- ability to multitask and organize
- knowledge of event planning and logistics
- attention to detail
- ability to work under pressure
- proficiency with event software and POS systems
- flexibility for evenings, weekends, and travel
Job Qualifications
- Bachelor's degree in hospitality management, event management, or a related field (or equivalent experience)
- 4+ years of experience managing service operations preferably in the special events industry
- strong leadership and team management skills
- excellent interpersonal and communication skills
- strong organizational and multitasking abilities
- knowledge of event planning processes and logistics
- attention to detail and focus on exceptional customer service
- ability to work under pressure and adapt to changing event dynamics
- proficiency in event management software and POS systems
- flexibility to work evenings, weekends, and travel as required
Job Duties
- Collaborate with hotel sales team, event planners, vendors, and clients to understand service requirements and expectations
- Develop service plans including staffing, equipment, supplies, and timelines
- Liaise with vendors and suppliers for service-related logistics such as catering, audiovisual equipment, decor, and rentals
- Train staff on providing exceptional service and respond promptly to customer inquiries and feedback
- Oversee event setup ensuring service areas, seating arrangements, signage, and other elements are in place
- Conduct regular inspections and evaluations of service operations for quality control
- Maintain communication with event planners, vendors, and internal teams to coordinate service requirements and address challenges
- Manage budgets effectively, negotiate contracts with vendors, optimize resource utilization
- Conduct post-event evaluations and implement improvements based on feedback
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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