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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.75
Work Schedule
Flexible
Benefits
Health Insurance
on-site health and wellness centers
retirement savings plan
Tuition Reimbursement
mental health support
Financial Coaching
backup childcare
Job Description
JPMorgan Chase is one of the world's oldest and most established financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and many leading corporate, institutional, and government clients. With a history spanning over 200 years, the company stands as a global leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. The firm is committed to diversity and inclusion, providing equal opportunities to all qualified candidates and making reasonable accommodations for various needs. Succeeding as a major player in the financial services sector, JPMorgan Chase values its employees as their... Show More
Job Requirements
- Bachelor degree
- Minimum four years experience in hospitality industry, 5-star hotels, event planning, food & beverage
- Excellent interpersonal and communication skills
- Ability to manage guest experiences tactfully
- Highly organized
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Knowledge of EMS booking system
- Flexibility to work in fast-paced environment
- Willingness to work flexible shifts
Job Qualifications
- Bachelor degree required
- Minimum four years' experience in the hospitality industry, 5-star hotels, event planning, and food & beverage with high-touch customer service, demonstrating a strong foundation in customer service and organizational skills
- Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
- Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
- Highly organized, with the ability to multitask and prioritize tasks effectively
- Working knowledge of audio-visual systems
- Proficiency in Microsoft Office tools
- Knowledge of the EMS booking system is required
- Flexibility to thrive in a fast-paced and diverse environment
- Willingness to work flexible shifts to cover conference center hours and locations
Job Duties
- Consistently oversee meetings and events within the designated center, collaborating with internal partners in catering, audio-visual, and facilities to meet and exceed client expectations
- Personally provide high-touch customer service by meeting and greeting each client daily
- Proactively handle day-to-day challenges presented by clients, driving towards effective solutions while maintaining a positive client experience
- Professionally maintain a flexible and can-do attitude, delivering exceptional service at all times
- Regularly participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning
- Effectively execute pre-conference calls/meetings and post-conference calls/meetings when applicable, ensuring all details are managed
- Promptly manage space issues and escalate unresolved matters to the lead planner or manager as needed
- Reliably cover essential reception desk functions, including answering telephone calls, returning emails, and greeting/escorting clients to their meeting room
- Expertly master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports
- Clearly serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing an outstanding customer service experience
- Diligently prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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