Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $27.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for fueling the joy of creativity through a vast assortment of arts and crafts supplies. As a retailer, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a platform dedicated to handmade goods. The company prioritizes an engaging, supportive environment for both customers and team members, fostering creativity and innovation at every opportunity. Michaels is committed to inclusivity, offering reasonable accommodations for individuals with... Show More
Job Requirements
- Retail or customer service experience required
- Ability to handle job stress and interact effectively with others
- Must have experience working with children and children’s events
- Must have excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening
- Organizational skills required
- Ability to remain standing for long periods
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves by ladder or similar equipment
- Ability to move throughout the store
- Must be able to work nights, weekends, and early mornings
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company cleanliness and safety standards including setup, breakdown, and clean before and after each event
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs
- Interact with others positively and respectfully
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Location
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