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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $17.70
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
The Michaels Companies Inc. is a leading retail destination in North America for arts and crafts, creativity, and celebration. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, including a robust online presence at Michaels.com and Michaels.ca. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. The company prides itself on fostering creativity and building a welcoming environment that inspires customers to create and celebrate. With a commitment to the wellbeing of its team members, Michaels offers comprehensive benefits including health insurance (medical, dental, and vision), paid... Show More
Job Requirements
- Retail and/or customer service experience required
- Must have experience working with children and children's events
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- Ability to handle job stress effectively
- Must be able to work nights, weekends, and early mornings
- Must be able to follow Standard Operating Procedures (SOPs) and comply with company policies and legal requirements
- Must possess good organizational and interpersonal skills
Job Qualifications
- Energetic and enthusiastic personality
- The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job
- Must have excellent people skills
- Must have experience working with children and children's events
- Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Must have organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience required
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization's vision and values
- project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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