Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $27.80
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible work schedule
job training
team environment
Job Description
Hyatt Vacation Ownership is a globally recognized hospitality company known for providing exceptional vacation experiences and outstanding customer service. As part of the renowned Hyatt brand, Hyatt Vacation Ownership operates numerous resorts and vacation properties worldwide, offering a diverse range of ownership options for vacationers. Their commitment to delivering high-quality service and maintaining a welcoming environment is evident in every aspect of their operations. Hyatt Vacation Ownership believes in fostering an inclusive and diverse workforce, which drives their mission to create memorable moments and lifelong relationships with their guests and team members.
The role available is a crucial part of the guest services and event management team, focusing on client communication, event planning, and administrative support. This hourly position, compensated at a rate of $27.80 per hour, is designed for someone who thrives in a dynamic hospitality environment and enjoys multifaceted responsibilities that impact guest satisfaction and operational success. The successful candidate will act as the essential contact point for clients, vendors, and meeting planners, addressing inquiries via phone and email to ensure seamless communication and event execution.
The position involves promoting the Hyatt brand internally and externally, helping maintain its prestigious image. Responsibilities include assisting supervisors with outreach, designing and confirming room layouts for special events, and managing pre-event billing and logistics such as proposals, event costing, banquet order preparation, and deposit collection. The candidate will also utilize various computer systems and point-of-sale technology to enter, retrieve, and manage event and guest information accurately.
In addition to specialized event duties, this role encompasses general administrative tasks like receiving and distributing faxes, preparing correspondence and operational documents using standard software (word processing, spreadsheets, databases, and presentations), and operating office equipment. Attention to detail and confidentiality are critical, as the role demands safeguarding proprietary and guest information consistently.
The ideal candidate will uphold Hyatt's standards for professional appearance and conduct, delivering exceptional guest service with a pleasant, approachable demeanor. Excellent communication skills—both verbal and written—are required, along with the ability to develop strong working relationships across team members to foster a collaborative and supportive work environment. Flexibility in scheduling, including willingness to work evenings, weekends, and holidays, is essential to meet the needs of the business.
This role is more than just a job; it is an opportunity to contribute to a globally respected brand's success by ensuring flawless event management and superior guest interaction. Candidates will find working within Hyatt Vacation Ownership to be a rewarding experience, offering personal and professional growth within the hospitality industry. The company values a diverse and inclusive workforce and is committed to equal opportunity employment. Note that at this particular location, the employing entity may be a third-party management company responsible for employment benefits and obligations, ensuring that team members receive comprehensive support and resources.
Joining Hyatt Vacation Ownership means becoming part of a team dedicated to excellence, innovation, and guest-centered service. This role is perfect for individuals who are organized, proactive, and passionate about delivering outstanding hospitality experiences while mastering event coordination and administrative expertise.
The role available is a crucial part of the guest services and event management team, focusing on client communication, event planning, and administrative support. This hourly position, compensated at a rate of $27.80 per hour, is designed for someone who thrives in a dynamic hospitality environment and enjoys multifaceted responsibilities that impact guest satisfaction and operational success. The successful candidate will act as the essential contact point for clients, vendors, and meeting planners, addressing inquiries via phone and email to ensure seamless communication and event execution.
The position involves promoting the Hyatt brand internally and externally, helping maintain its prestigious image. Responsibilities include assisting supervisors with outreach, designing and confirming room layouts for special events, and managing pre-event billing and logistics such as proposals, event costing, banquet order preparation, and deposit collection. The candidate will also utilize various computer systems and point-of-sale technology to enter, retrieve, and manage event and guest information accurately.
In addition to specialized event duties, this role encompasses general administrative tasks like receiving and distributing faxes, preparing correspondence and operational documents using standard software (word processing, spreadsheets, databases, and presentations), and operating office equipment. Attention to detail and confidentiality are critical, as the role demands safeguarding proprietary and guest information consistently.
The ideal candidate will uphold Hyatt's standards for professional appearance and conduct, delivering exceptional guest service with a pleasant, approachable demeanor. Excellent communication skills—both verbal and written—are required, along with the ability to develop strong working relationships across team members to foster a collaborative and supportive work environment. Flexibility in scheduling, including willingness to work evenings, weekends, and holidays, is essential to meet the needs of the business.
This role is more than just a job; it is an opportunity to contribute to a globally respected brand's success by ensuring flawless event management and superior guest interaction. Candidates will find working within Hyatt Vacation Ownership to be a rewarding experience, offering personal and professional growth within the hospitality industry. The company values a diverse and inclusive workforce and is committed to equal opportunity employment. Note that at this particular location, the employing entity may be a third-party management company responsible for employment benefits and obligations, ensuring that team members receive comprehensive support and resources.
Joining Hyatt Vacation Ownership means becoming part of a team dedicated to excellence, innovation, and guest-centered service. This role is perfect for individuals who are organized, proactive, and passionate about delivering outstanding hospitality experiences while mastering event coordination and administrative expertise.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate effectively both verbally and in writing
- Basic computer skills including use of word processing and spreadsheet software
- Ability to work flexible schedule including evenings, weekends, and holidays
- Professional appearance and demeanor
- Ability to maintain confidentiality and data security
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Strong communication skills both verbal and written
- Proficiency with computer systems including word processing, spreadsheets, and database software
- Ability to work flexible hours including evenings, weekends, and holidays
- Professional and pleasant personality
- Ability to maintain confidentiality and handle sensitive information appropriately
Job Duties
- Serve as contact person for clients, vendors, and meeting planners and communicate with them by phone and email to respond to questions and requests
- Promote awareness of brand image internally and externally
- Assist manager/supervisor in making telephone calls to specified individuals
- Design, confirm, and communicate room layouts and set-up requirements for special events
- Manage pre-event billing details, such as writing proposals, costing out events, developing the banquet event order, and obtaining deposits
- Enter and locate work-related information using computers and/or point of sale systems
- Receive and distribute incoming faxes to appropriate personnel and guests
Job Criteria
Experience
No experience required
Job Location
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