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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
The Michaels Companies, Inc., headquartered in Irving, Texas, is North America's leading destination for creativity and celebration. Since its establishment in 1973, Michaels has grown significantly, operating over 1,300 stores across 49 states and Canada along with a strong online presence through Michaels.com and Michaels.ca. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. As a company, Michaels thrives on fueling creativity by offering a vast range of art, craft, framing, floral, and home décor products to its customers. The company holds a reputation as the go-to place for individuals and families who wish to celebrate... Show More
Job Requirements
- Ability to remain standing for long periods
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Experience handling job stress and interacting effectively with guests and coworkers
- Ability to perform physical activities including sweeping, vacuuming, dusting, and restroom maintenance
- Must satisfy federal, state, and local legal requirements for the job
- Availability to work nights, weekends, and early mornings
- Must be able to comply with company safety policies and procedures
Job Qualifications
- Energetic and enthusiastic personality
- Excellent people skills
- Experience working with children and children's events
- Good communication skills including written, verbal, nonverbal, and listening skills
- Organizational, interpersonal, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans for events
- Ensure client satisfaction for scheduled events
- Uphold cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully with others and project a positive image
- Cross train in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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