
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, and offering an extensive selection of arts, crafts, framing, floral, and home decor products both in stores and online. Established in 1973 and headquartered in Irving, Texas, Michaels has built an impressive reputation as the best place for all things creative. In addition to their flagship brand, Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive marketplace for handmade goods.
Michaels is committed to fostering creativity and delivering excellence in ev... Show More
Michaels is committed to fostering creativity and delivering excellence in ev... Show More
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Experience working with children and managing children's events
- Ability to stand for long periods and move throughout the store
- Ability to lift heavy boxes and access high shelves safely
- Good communication and interpersonal skills
- Must be able to handle job stress and work well with guests of all ages and coworkers
- Ability to perform basic administrative tasks
- Must be available to work nights, weekends, and early mornings as needed
- Willingness to follow company policies and procedures
- Ability to maintain a positive and respectful attitude
- Eligibility to work in the United States
Job Qualifications
- Experience working with children and children's events
- Retail and customer service experience
- Excellent communication skills including written, verbal, and nonverbal
- Strong organizational, interpersonal, and creative problem-solving skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
- Ability to instruct and engage participants in craft activities
- Basic administrative skills for managing communications and documentation
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform activities like face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards including setup and breakdown before and after events
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and company programs ensuring compliance with laws and policies
- Interact positively and respectfully with customers and team members, promoting company values and serving as a role model
- Be cross-trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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