
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has grown into a trusted brand known for providing a wide array of arts and crafts supplies, custom framing, and creative inspiration for people of all ages. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive handmade goods marketplace that supports artisans and crafters. With a company mission to fuel the joy... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Retail and/or customer service experience
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using ladder or similar equipment
- Effective communication skills
- Ability to handle job stress and provide customer service
- Willingness to work nights, weekends, and early mornings
- Must satisfy federal, state, and local legal requirements for employment
- Ability to perform physical tasks required for the role
Job Qualifications
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and coworkers
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards including setting up, breaking down, and cleaning before and after events
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of rewards program and private label credit cards and complete enrollments
- Educate customers on voice of customer (VOC) survey
- Assist with omni channel processes including buy online pickup in store (BOPIS) and ship from store (SFS)
- Participate in truck un-load, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to standard operating procedures (SOPs) and company programs ensuring compliance
- Interact respectfully and positively with others
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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