
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
Michaels is the leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, along with a strong online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels serves as the best place for all things creative. Beyond retail, Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels is widely recognized for its commitment to fueling the joy of creativity among millions of customers by providing high-quality craft supplies, innovative products, and inspiring projects.
The position... Show More
The position... Show More
Job Requirements
- High school diploma or equivalent
- Retail and customer service experience required
- Ability to stand for long periods
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch regularly
- Ability to lift heavy boxes and access high shelves using a ladder
- Excellent communication skills
- Ability to work nights, weekends, and early mornings
- Must be able to interact effectively with guests of all ages and co-workers
- Must follow health and safety standards
- Ability to perform physical tasks safely
- U.S. applicant must satisfy federal, state, and local legal requirements
Job Qualifications
- Experience in retail and customer service
- Experience working with children's events
- Excellent people skills
- Good verbal, written, and nonverbal communication skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress effectively
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction for scheduled events
- Uphold company cleanliness and safety standards and clean before and after events
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with omni-channel processes including BOPIS and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to SOPs and company policies
- Interact positively and respectfully with others
- Cross-trained in Custom Framing selling and production
- Participate in daily store cleanliness activities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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