Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
reasonable accommodations
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada along with a robust online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has solidified its position as the premier arts and crafts retailer, offering a wide range of products and services that inspire creativity for customers of all ages. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels prides itself on fostering a creative and inclusive environment where customers and... Show More
Job Requirements
- High school diploma or equivalent
- Retail and customer service experience required
- Experience working with children’s events preferred
- Ability to stand for long periods and move throughout the store
- Capacity to lift heavy boxes and use ladders
- Strong communication and interpersonal skills
- Ability to handle job stress and work in a fast-paced environment
Job Qualifications
- Retail and/or customer service experience
- Experience working with children and children’s events
- Excellent people skills
- Strong communication skills including written, verbal, and nonverbal communication
- Organizational and creative problem-solving skills
- Ability to handle job stress and interact effectively with diverse age groups
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans as needed
- Ensure client satisfaction and uphold cleanliness and safety standards
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup In Store and Ship From Store processes
- Participate in truck unload, stocking, and planogram processes
- Maintain merchandise recovery and perform Store in Stock Optimization duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully with customers and team members, serving as a role model
- Cross-trained in Custom Framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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