Events & Parties Operations Manager

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has experienced rapid growth from just three locations in 2019 to a national portfolio of award-winning venues which include Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, Craig's Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for an outstanding 1,408 percent three-year growth, Five Star Parks is at the forefront of innovation, guest experience, and operational excellence within the amusement and hospitality sectors. The venues combine go-karts, arcades, bowling, virtual reality, thrill rides, and immersive dining to create vibrant, engaging environments that inspire guests of all ages to play, connect, and create unforgettable memories. The organization prioritizes guest and team-member safety, cleanliness, and fun, fostering a unique culture built on integrity, accountability, inclusiveness, and high performance. Employees are empowered to take ownership of their roles, promote bold thinking, and deliver exceptional experiences known as Five Star moments every day. This role offers a full-time salary position based in Malibu Jack's Lafayette, IN.

The company is currently seeking a dedicated Events & Parties Operations Manager to lead and manage the team responsible for delivering flawless event experiences. This role is pivotal in coordinating logistics for all events, overseeing space setup, catering, entertainment, and ensuring customer satisfaction remains at the highest level. Candidates should be enthusiastic about leadership, operational excellence, and customer service. The Events & Parties Operations Manager acts as the primary coordinator for all birthday party requests received through phone or website bookings, ensuring events such as birthdays, company functions, and other park activities are executed flawlessly and provide memorable experiences to guests. The role demands strong organizational skills to manage scheduling, event communication, inventory, and reporting. It also requires supervising a diverse team of employees to deliver seamless operations and uphold exemplary customer service standards. This position involves direct interaction with guests, handling inquiries and resolving issues related to their events, as well as maintaining and cultivating positive relationships with clients, vendors, and partners to enhance service quality and encourage repeat business. The manager collaborates closely with the sales department to promote party packages and group offerings and assists in developing promotional materials. Effective communication and leadership with shift leads and team members are essential to align operational goals and foster a cooperative work environment. Flexibility to work evenings, weekends, and holidays is required. This opportunity is perfect for candidates who are passionate about creating exceptional entertainment experiences and who thrive in dynamic, fast-paced environments.