Events & Parties Operations Manager

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, boasting a portfolio of 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has experienced rapid growth since 2019, expanding from just three locations to a nationwide presence with award-winning venues such as Scene75, The Track Family Fun Parks, Malibu Jack's, Fun Land, Celebration Station, and Craig's Cruisers. Known for its commitment to innovation, guest experience, and operational excellence in the amusement and hospitality sector, Five Star Parks & Attractions is recognized on the 2024 Inc. 5000 list at No. 299 for an impressive 1,408 percent three-year growth rate.

The venues uniquely combine attractions like go-karts, arcades, bowling, virtual reality, thrill rides, and immersive dining experiences, creating vibrant environments that encourage all generations to play, connect, and build unforgettable memories. The company prides itself on upholding the values of being Safe, Clean, and Fun, reflecting its dedication to guest and team-member well-being and maintaining spotless, welcoming facilities. Internally, Five Star Parks fosters a culture of integrity, accountability, inclusiveness, and performance, empowering employees to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the warmth of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—offering daily opportunities to elevate play.

We are currently seeking a full-time Events & Parties Operations Manager based at Malibu Jack's in Lafayette, Indiana. This critical role requires a highly motivated individual to lead the events team, focusing on planning, organizing, and executing a variety of events while enhancing overall operational efficiency. The ideal candidate will demonstrate strong leadership skills, exceptional customer service abilities, and a passion for delivering memorable experiences.

As the Events & Parties Operations Manager, you will oversee comprehensive event coordination including logistics such as space setup, catering, and entertainment, ensuring flawless event execution and superior guest satisfaction. You will manage all incoming birthday party requests through phone and online bookings and oversee the delivery of birthdays, company events, and other functions hosted at the park.

Your responsibilities also encompass administrative duties like planning party area execution, scheduling event hosts, communicating with clients to clarify event details, answering queries about event packages, and handling inventory control and report management related to events. Leading a diverse team, you will ensure smooth operational flow and high standards of customer service while supervising host staff in cleaning party areas, food delivery, banquet setup, and on-the-day event support.

In addition to managing client relations by cultivating and maintaining strong partnerships with clients, vendors, and partners to improve service offerings and stimulate repeat business, you will play a key role in collaborating with the sales team to promote party packages and group offerings. This includes assisting in the creation of promotional materials designed to boost sales and visibility.

Effective communication is essential as you will regularly train and engage with Shift Leads and other team leaders to align everyone towards common goals and strategies, fostering a culture of teamwork, open communication, and shared success. This role demands flexibility to work evenings, weekends, and holidays, reflecting the dynamic nature of the entertainment and events industry.

Joining Five Star Parks & Attractions means becoming part of a company that values diversity, inclusiveness, and equal opportunity, committed to providing a safe, exciting, and supportive work environment for all employees. If you are passionate about event management, team leadership, and creating exceptional guest experiences within a thriving family entertainment setting, this opportunity at Malibu Jack's Lafayette is the perfect fit.