Events & Operations Account Manager - Nashville, Tennessee

Hello! Destination Management is a nationally recognized leader in the destination management industry, operating over 13 offices nationwide and employing more than 250 team members. As an award-winning company with over 57 industry accolades, Hello! Destination Management prides itself on excellence, creativity, and a commitment to delivering exceptional experiences for all clients. Serving a diverse client base, the company is distinguished by its collaborative culture, innovative event planning, expert logistics coordination, and passion for turning visions into reality. The team includes collaborators, event planners, logistics experts, innovators, and creators who work with dedication to ensure every event exceeds expectations. With a national footprint and deep expertise, Hello! Destination Management continues to grow and evolve, offering dynamic career opportunities in a fast-paced and rewarding environment.

The Account Manager position at Hello! Destination Management is a pivotal role focused on delivering flawless execution of destination programs that align with what has been sold by the Account Executive. This role involves direct coordination with clients, hotel partners, vendors, and on-site staff, ensuring each detail of the program is carried out to the highest standard. The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a dynamic, fast-moving environment requiring high responsiveness and adaptability. The Account Manager is responsible for overseeing pre-event planning, including site visits, client meetings, transportation booking, and field staff coordination. Upon program launch, the role includes managing client communications, vendor negotiations, logistical arrangements, on-site operational leadership, and post-event reconciliation and reporting. Travel may be required based on program needs, offering exposure to diverse event venues and client scenarios nationwide. Skills critical for success in this role include strong communication, time management, proficiency with Excel and Word, and an outgoing, positive attitude that fosters excellent relationships. This position offers a unique opportunity to join a collaborative and award-winning team dedicated to service excellence and innovation in destination management. Employment with Hello! Destination Management is at-will and supported by a comprehensive approach to inclusion, accommodation, and employment law compliance to ensure a supportive and fair workplace environment.