Event Technology Support Specialist

Eagle, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $55,000.00 - $60,000.00

Benefits

Employee-owned ESOP plan

Annual bonus based on percentage of EBITDA

Mission-driven work environment

Clear career pathways and leadership opportunities

401(k) with 3% company contribution

Paid Time Off

flexible scheduling

Paid holidays

Pre-tax cafeteria plan (FSA/HSA eligible)

Medical, Dental, and Vision insurance

Aflac Supplemental Insurance

Job Description

Spotlight Events, Inc. is an employee-owned (ESOP), purpose-driven organization headquartered in Eagle, Idaho. With nearly three decades of industry leadership, Spotlight Events has established itself as a preeminent force in the competitive dance industry through its flagship brands, Spotlight Dance Cup and LEAP National Dance Competition. Annually, the company produces approximately 90 events across 30 states in over 50 cities, serving thousands of young artists and their communities. The company’s mission is clear and inspiring: to inspire and celebrate young adults through the arts. This mission drives every aspect of the business, from event production to employee engagement.

Spotlight Ev... Show More

Job Requirements

High school diploma or equivalent
1-3 years of IT support or helpdesk experience
Basic knowledge of networking and AV equipment
Ability to travel to 7-9 regional events annually and 1-2 national events
Capacity to lift up to 50 pounds and perform physical setup tasks
Flexibility to work extended hours during peak event seasons
Willingness to share accommodations during event assignments

Job Qualifications

1-3 years IT support or helpdesk experience in Windows/macOS environments
Basic understanding of networking, AV equipment, and event technology systems
Strong customer service skills and ability to troubleshoot calmly under pressure
Comfortable traveling and working extended hours during peak event season
High attention to detail, organizational skills, and a proactive problem-solving mindset
Bonus: experience in live events, performing arts, or production environments
Associate's or Bachelor's degree in IT, Computer Science, or related field preferred
Relevant certifications such as CompTIA A+, Network+ are a plus
Prior event production, AV, or similar technical experience strongly preferred

Job Duties

Provide first-level helpdesk support for hardware, software, and network issues
Manage user accounts, permissions, email, and device setup
Oversee IT inventory, asset tracking, and vendor coordination
Perform routine maintenance such as patching, backups, and system updates
Support staff onboarding/offboarding with technology setup
Set up and maintain all event technology including stage, audio, video, lighting, and computer systems
Ensure seamless integration of AV, networking, and POS systems between touring and venue infrastructure
Perform live troubleshooting for technical issues during events
Manage and operate digital video capture, live streaming equipment, and critique video systems
Support load-in/load-out activities including staging and production tasks
Provide front-table computer support for judging/scoring systems and cellular-based Wi-Fi networks
Troubleshoot networking issues including cradle point systems and bandwidth management
Maintain familiarity with video software, media systems, and Microsoft Windows/Office environments
Occasionally fill in for Announcer or Video Specialist roles during events as scheduled

Job Location

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