Event Technician, Audio Visual - Renaissance Riverview Plaza Hotel Mobile

Encore is a global leader in event technology solutions, providing comprehensive audiovisual services primarily within the hospitality and event sectors. Operating in hotel and convention center environments, the company is committed to delivering outstanding customer experiences through innovative and high-quality technical support for a wide range of events. With a focus on cutting-edge technology and customer-centric service, Encore ensures that every event runs seamlessly from setup to breakdown. The company prides itself on fostering a culture of safety, technical expertise, and a passion for event production that meets and exceeds client expectations. As part of its workforce, Encore emphasizes continuous training and professional development to keep its team members at the forefront of industry standards and technological advancements.

The role of a Technician at Encore involves the setup and operation of basic to small-scale audiovisual systems in a hospitality environment, ensuring flawless event execution and complete client satisfaction. Reporting directly to an Operations Manager or Director of Event Technology, the Technician plays a critical role in the smooth conduct of audiovisual events. This position is vital to maintaining Encore's reputation for professionalism and high-quality service delivery. Key responsibilities include the accurate and timely setup, operation, and dismantling of audiovisual equipment; providing exemplary customer service; and troubleshooting technical issues during events. The Technician is expected to communicate effectively with clients, meet their needs onsite, and maintain positive relationships that reflect well on the company and its hospitality partners.

Technicians at Encore must possess a solid understanding of the technical aspects related to audiovisual systems, including the ability to use equipment sheets, perform system entries, and engage in revenue-generating up-selling techniques. They are also responsible for completing necessary paperwork accurately and collaborating with vendors and staff to ensure all event technical requirements are met. The role demands strong problem-solving skills to handle equipment challenges promptly and professionally. Physical abilities such as lifting up to 50 pounds, standing, walking, and flexibility to work irregular hours including evenings, weekends, and holidays are required. Additionally, team members must be prepared to operate in various hotel locations and comply with Encore's appearance guidelines and safety standards.

Encore values professionalism, teamwork, and a results-driven approach while fostering a safe and inclusive work environment. Technicians are expected to embody Encore's competency framework, including delivering world-class service, acting with ownership, maintaining safety consciousness, and communicating effectively. With a robust support system for learning and career growth, Encore is an ideal workplace for individuals passionate about event technology and hospitality who want to develop their skills and contribute to memorable event experiences.