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Event Technician, Audio Visual - Renaissance Riverview Plaza Hotel Mobile
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $22.50
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Employee Discounts
safe work environment
Job Description
Encore is a global leader in event technology solutions, providing comprehensive audiovisual services primarily within the hospitality and event sectors. Operating in hotel and convention center environments, the company is committed to delivering outstanding customer experiences through innovative and high-quality technical support for a wide range of events. With a focus on cutting-edge technology and customer-centric service, Encore ensures that every event runs seamlessly from setup to breakdown. The company prides itself on fostering a culture of safety, technical expertise, and a passion for event production that meets and exceeds client expectations. As part of its workforce, Encore emphasizes continuous... Show More
Job Requirements
- High school diploma required
- Completion of Encore's training and certification requirements
- 1 year of customer service or hospitality experience preferred
- 1 year of audiovisual or equivalent experience preferred
- Valid driver's license if operating company vehicles
- Ability to lift 50 lbs
- Ability to perform physical activities including sitting, standing, walking, stooping, crawling, kneeling, bending, reaching above head, climbing, grasping
- Availability to work irregular hours including evenings, weekends, and holidays
- Adherence to appearance guidelines
- Ability to work in both indoor and outdoor environments under varying noise levels
Job Qualifications
- High school diploma required
- Associate's degree is preferred
- Must meet and complete all training and certification requirements as determined by Encore's Global Learning Training Program
- 1 year of customer service or hospitality experience is preferred
- 1 year of audiovisual experience or equivalent in an educational environment is preferred
- Valid driver's license required for operation of company vehicles
- Must have competency in hospitality, ownership, and safety consciousness
- Effective communication skills
Job Duties
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of audiovisual equipment
- Strives to exceed the expectations and needs of internal and external customers
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Understands and fosters the hotel/client relationship
- Demonstrates basic operational ability to troubleshoot and problem solve equipment and software issues
- Handles equipment challenges and changes in a timely and professional manner
- Completes systems entry and paperwork accurately
- Uses equipment sheets to determine equipment scheduled for setup and strike
- Interacts with staff and vendors for equipment
- Utilizes floor up-selling techniques to increase revenue
- Works with clients to finalize invoices
- Completes order entries in Navigator as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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