Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.52 - $22.37
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Competitive hourly pay
overtime eligibility
performance-based bonuses
Comprehensive training programs
Opportunities for career advancement
inclusive workplace culture
Employee benefits including health insurance and paid time off
Job Description
Encore is a renowned global leader in event technology, specializing in delivering world-class audiovisual solutions in hospitality environments such as hotels and convention centers. With decades of industry expertise, Encore supports a wide variety of events ranging from intimate business meetings to large-scale conferences and exhibitions, offering cutting-edge technology and exceptional customer service to enhance every guest's experience. The company prides itself on creating seamless event experiences by harnessing innovative audiovisual technology and maintaining a highly skilled workforce dedicated to excellence. The workplace culture at Encore promotes inclusivity, growth, and a commitment to delivering outstanding service while ensuring employee well-being... Show More
Job Requirements
- High school diploma or equivalent
- 2-3+ years of experience in audiovisual or related technical roles
- Experience in customer service or hospitality is preferred
- Valid driver's license for company vehicle operation
- Ability to lift 50 lbs and meet physical demands
- Completion of required training and certifications within specified time frames
- Ability to work irregular hours including evenings, weekends, and holidays
- Strong communication and interpersonal skills
- Commitment to safety and security protocols
Job Qualifications
- High school diploma required, Associate's degree is preferred
- 2-3+ years of customer service or hospitality experience is preferred
- 2-3+ years of audio-visual experience is required
- A valid driver's license is required for team members in positions that may operate Company vehicles
- Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
- Additional DOT requirement may need to be met if applicable
- Must be able to lift 50 lbs
Job Duties
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly as they arise
- Complies with all Company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers
- Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Understands and fosters the hotel/client relationship
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues
- Anticipates equipment challenges and changes in a timely and professional manner
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike
- Interacts with other staff and outside vendors for equipment
- Increases revenue by utilizing floor up-selling techniques
- Work with clients to finalize invoices
- As needed, work within Encore systems and applications
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities