Event Supervisor

Andretti Indoor Karting & Games (AIKG) is a rapidly expanding family entertainment company known for its thrilling high-speed, high-tech indoor Karting experiences on multilevel tracks. With nine exciting locations, AIKG also offers multiplayer immersive Virtual Reality Simulators, engaging arcades, and sophisticated event spaces complemented by restaurants serving scratch cocktails and gourmet culinary creations. The company prides itself on creating a dynamic environment for families and enthusiasts seeking both excitement and quality entertainment. AIKG is committed to maintaining a culture that values innovation, safety, and guest satisfaction, making it a leader in the family entertainment sector.

The Operations Supervisor role at AIKG is a full-time, hourly position responsible for supporting the facility Operation Managers by leading daily operations and ensuring smooth and efficient functioning of the location. This includes managing staffing and training for all hourly employees, controlling costs, upholding service standards, enforcing operational policies and procedures, and maintaining guest relations. The Operations Supervisor plays a key role in supervising sanitation, environment control, cash handling, staff motivation, as well as safety and security protocols. This position demands a leader who can foster a culture of ownership and accountability on every shift, while adhering to the company’s quality and ethical standards. Representing the Andretti brand, the Operations Supervisor helps maintain the venue’s reputation for exceptional service and guest experiences.

Key responsibilities involve managing daily operations such as scheduling, labor management, repair and maintenance oversight, cleanliness, and service quality. The role demands maximizing sales while effectively managing costs and cash flow. The supervisor ensures all opening, running, and closing duties are properly executed, and the organizational standards and cleanliness of departmental areas are consistently maintained. Guest relations are of high importance; the supervisor is expected to engage actively with visitors by spending time on the floor and visiting tables to ensure the highest standards of service. Empowering the team to deliver exceptional legendary service is central to the position, as is assisting with staff training, employee relations, and maintaining high staff morale. The supervisor also participates in recruitment and retention efforts and provides management with honest feedback on staff performance.

This position requires a dynamic individual with excellent leadership abilities, strong organizational skills, and the capacity to work independently while making sound decisions. Handling flexible schedules including holidays, nights, and weekends is necessary, reflecting the nature of the entertainment and hospitality industry. Physical demands include the ability to lift up to 50 lbs and stand or walk for extended periods. Candidates should demonstrate discretion, sensitivity to confidentiality, and an upbeat personality that fits well within the energetic atmosphere of AIKG. The company offers a competitive pay rate and a comprehensive benefits package, showcasing its commitment to employee well-being and satisfaction.