Event Staff-Venue Representative

Kalamazoo, MI, USA|Remote, Travel, Onsite

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $21.75
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Work Schedule

Standard Hours
Flexible
Day Shifts
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Benefits

Medical insurance
Dental Insurance
Basic Term Life Insurance
AD&D insurance
Short term disability insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k Match
paid caregiver leave
Profit sharing

Job Description

Bell's and New Belgium are renowned leaders in the craft beer industry, celebrated for their commitment to quality, community, and creating memorable experiences. These companies have built a strong reputation not only for their innovative and flavorful brews but also for cultivating an inclusive, equitable, and engaging work environment. As part of their dynamic hospitality and events team, Bell's and New Belgium strive to deliver exceptional service and seamless event experiences that reflect their dedication to excellence and customer satisfaction.

The Event Staff - Venue Representative position at Bell's and New Belgium offers an exciting opportunity to join a vibrant team responsible for creating the ideal event atmosphere through attentive customer engagement, careful venue monitoring, and effective coordination. This role is vital in ensuring that all events run smoothly and that customers enjoy a safe, clean, and positive environment. The Venue Representative takes on a leadership role in managing on-site relationships with live talent and private parties, ensuring all contract terms are fulfilled before, during, and after the performance.

Starting at $21.75 per hour, this full-time role includes a comprehensive benefits package after one calendar month, making it both a financially rewarding and professionally enriching opportunity. The successful candidate will embrace a multi-faceted role that includes greeting customers in a timely and friendly manner, verifying identification, enforcing company policies, assisting with crowd control, and supporting hospitality staff in closing duties. The job also involves close collaboration with external entertainment, security, and vendors to communicate event expectations and assist with equipment logistics.

A critical part of the Venue Representative's responsibilities is to reconcile payments at the conclusion of events, accurately remitting payments to performers and working closely with internal departments during biweekly planning meetings. This position requires strong interpersonal and communication skills, the ability to manage unforeseen situations with a customer-first mindset, and a willingness to support multiple departments. Physical demands such as lifting up to 55 pounds and working in varied indoor and outdoor environments with potential exposure to high noise levels are integral to the role.

Bell's and New Belgium emphasize diversity, equity, and inclusion, fostering a workplace that values every individual's unique contributions. They strictly prohibit discrimination and are committed to maintaining an equitable environment across all levels. Being a Venue Representative at these companies means being part of a passionate, forward-thinking community dedicated to supporting the craft beer industry and its patrons through exceptional event experiences and collaborative teamwork.

Job Requirements

  • Must be 18 years of age or older
  • previous customer service experience preferred
  • prior experience verifying IDs
  • TIPs certification required
  • ability to control crowds
  • strong work ethic
  • excellent communication skills
  • ability to handle unforeseen situations calmly
  • ability to frequently sit, stand, walk, stoop, and kneel
  • ability to frequently lift and move up to 55 lbs
  • ability to work in indoor and outdoor environments
  • ability to adjust vision focus
  • comfortable working in high noise levels
  • ability to work flexible hours

Job Qualifications

  • Previous customer service experience
  • experience verifying identifications
  • TIPs certification
  • strong interpersonal skills
  • ability to handle crowds and unforeseen situations
  • strong oral communication skills
  • ability to work well with diverse groups
  • willingness to support multiple departments
  • knowledge of company policies and event protocols

Job Duties

  • Greets customers in a timely and friendly manner
  • verifies customer identification
  • enforces company policies
  • assists with crowd control and security-like duties
  • communicates event details and expectations with venue staff
  • coordinates with external entertainment, security, and vendors
  • assists with equipment loading and unloading
  • reconciles payment and remits performer payments
  • sets up and breaks down event layouts
  • participates in biweekly event planning meetings
  • supports hospitality staff during closing
  • ensures safe and clean facility environment
  • performs other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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