Event Staff, Austin

Cohera is a reputable company specializing in event staffing and hospitality services that caters to diverse clients by providing skilled, professional event staff. With a strong emphasis on delivering exceptional client satisfaction, Cohera operates within the hospitality industry, particularly focusing on event management and service excellence. The company is committed to fostering a work environment where employees can thrive and grow through a blend of structured training and hands-on experience. Cohera's event staff are known for their professionalism, punctuality, and ability to adapt to fast-paced and dynamic event settings, ensuring every detail is managed efficiently and every guest is treated with dignity and respect.

The Event Staff role at Cohera is integral to the success of various events hosted by the company. This position requires a friendly, attentive, and professional demeanor at all times, coupled with a thorough understanding of the Event Staff Agreement, which covers reimbursable expenses, conduct, scheduling, and communications. Employees are expected to participate in mandatory annual training sessions, both online and in person, to stay updated on company standards and procedures. The role involves being well-prepared for each assigned shift by knowing all event details, following directions from Event Managers, and ensuring punctuality. Reliable transportation is necessary as staff may need to travel within their city, with partial mileage reimbursement available.

Event Staff are required to arrive in uniform or, if a uniform is not yet provided, wear an all-black outfit. They must also be equipped with essential tools including a clipboard, counter or clicker, a fully charged smartphone, phone charger, and provisions such as water and snacks to maintain energy throughout their shift. Accurate record keeping of guest counts, driver details, and other pertinent event information is critical, along with timely communication of any updates or challenges to the Event Manager. Duties align with the Schedule of Services which is emailed prior to events, and teamwork is highly encouraged to support fellow staff members.

Interaction with clients, hotel partners, and vendors demands attentiveness, patience, and professionalism. Staff are expected to be proactive by anticipating client needs and reactive by handling issues that arise during events with grace. Maintaining a strong knowledge of the local area, including hotels, attractions, and historical facts, enhances the quality of service offered. Utilizing the Dayforce mobile app for clocking in and out, confirming hours, and submitting expenses ensures accurate payroll processing.

Beyond specific event duties, Cohera employees are expected to deliver high-quality work by being productive team members who exhibit initiative, creativity, flexibility, and integrity. The company values employees who operate independently yet collaborate effectively, make sound decisions, and contribute innovative ideas for improving Cohera's services. The ability to respond quickly to changing circumstances and to accept and give constructive feedback is key to maintaining the high standards of client satisfaction that Cohera upholds.

The job environment involves moderate discretion, requiring accuracy and adherence to established policies and procedures. While employees work independently, supervision verifies their output to minimize errors that could impact unit performance. The role demands familiarity with local tourist areas and the ability to handle common office equipment like smartphones and computers efficiently. Physical requirements include frequent administrative tasks, ambulatory movement within facilities, occasional lifting of up to 30 pounds, and exposure to low noise levels and occasional airborne particles.

Work assignments may be sporadic with no guarantee of a regular schedule, offering employees flexibility but also requiring readiness to work during peak demand periods. This role is ideal for individuals with a minimum of one year of hospitality experience, who possess strong communication skills, a positive "can do" attitude, and technological proficiency to manage timekeeping and expense submissions digitally. By joining Cohera, employees become part of an organization committed to delivering exceptional event experiences through dedicated and capable staff.