Event Staff

ASM Global is a world leader in the management of publicly owned assembly facilities, including stadiums, arenas, convention centers, and performing arts venues. The company's mission is to provide exceptional and innovative venue management services that benefit their clients, partners, and the communities they serve. ASM Global manages some of the most iconic venues across the globe, delivering world-class experiences by combining industry expertise with a commitment to safety, security, and guest satisfaction. One of the notable venues managed by ASM Global is the Adventist Health Arena, a prominent facility that hosts a wide variety of entertainment, sports, and community events, providing an engaging and memorable environment for all attendees. ASM Global operates with a dedication to diversity, equality, and inclusion, actively encouraging applications from individuals regardless of background, and supporting reasonable accommodations throughout the hiring process.

The role of Guest Relations Staff at the Adventist Health Arena is an essential part of ASM Global's commitment to offering outstanding customer service and ensuring smooth operations during events. This position involves greeting and assisting guests, verifying tickets, and helping direct attendees in a friendly and professional manner. The Guest Relations Staff plays a pivotal role in creating a welcoming atmosphere by resolving seating issues, providing accurate information, and acting as the primary face-to-face contact for guests throughout an event. Attention to detail and the ability to remain calm in sometimes emotional or high-pressure situations are critical attributes for success in this role.

The position requires the staff member to be alert and proactive, managing foot traffic efficiently to enhance the guest experience by guiding visitors to their seating locations, restrooms, concession areas, or other amenities. Additionally, the Guest Relations Staff ensures safety by providing emergency or accident assistance when necessary. They are also responsible for maintaining a professional image, building positive public relations, and supporting other guest relations team members as needed. Flexibility is key, as the role may involve acting as an usher, tour guide, ticket taker, concierge, or filling other related roles depending on the event requirements.

This is a non-supervisory position, but it is integral to the success of event operations at the arena. The work schedule requires availability during evenings, weekends, and variable hours to align with event timings. Physical demands include standing for extended periods, walking, climbing stairs, and occasional lifting of up to 10 pounds. The role does not require any computer skills, focusing instead on interpersonal communication, customer service, and problem-solving abilities.

Applicants must possess a minimum of a high school diploma or equivalent (G.E.D.) and demonstrate strong customer service skills, effective verbal and written communication, and the capability to handle challenging situations calmly and professionally. ASM Global offers competitive compensation for this position, with a pay rate of $16.75 per hour. Interested candidates are encouraged to apply and complete the full application process through the designated portal. ASM Global values diversity and inclusivity and is committed to providing reasonable accommodations for candidates with disabilities during all stages of employment.