Event Services Technician - Event Technology, Audio Visual

San Francisco, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $25.92 - $27.70

Work Schedule

Standard Hours

Benefits

Generous time off with PTO

Holidays

Sick/personal days

401k with a contribution match

Health Insurance

Vision Insurance

Dental Insurance

Job Description

Pinnacle Live is a leading premium, in-house audio-visual (AV) partner renowned for delivering exceptional live event experiences. Specializing in the provision of bespoke AV solutions, Pinnacle Live serves venues and clients who expect an unmatched level of quality and innovation in their events. Whether the occasion is a small in-person meeting or a grand hybrid or virtual event, Pinnacle Live brings together a strategic mix of big-picture problem-solving and hands-on expertise to ensure flawless execution. The company is recognized for its commitment to elevating live event expectations and lives by a culture of collaboration and dedication. As a Collaborative Crusader, the organization empowers its employees to tackle complex challenges and contribute meaningfully to creating memorable hospitality experiences and live events that stand out in the industry.

The role of Event Services Technician at Pinnacle Live is a dynamic and pivotal position focused on providing technical and operational support during events in hotel and hospitality environments. This is a hands-on position where attention to detail, technical proficiency, and strong customer service skills are essential. Technicians play a critical role in ensuring that each event runs smoothly by setting up, operating, and breaking down AV and technological equipment according to established company standard operating procedures. Beyond the basic technical functions, the Event Services Technician serves as a key point of communication with clients, providing instructions on equipment operation and responding to client requests promptly and professionally.

This role requires someone who is not only technically adept but also highly organized and attentive to security and inventory control. Maintaining the integrity and quality of the company’s equipment is paramount, and the technician is responsible for ensuring all equipment is in working order and reporting any damage or loss immediately to management. Working in a team-oriented environment, this role emphasizes continuous professional development, encouraging technicians to enhance their skills related to audio, video, data, staging, computer operation, and networking. The Event Services Technician position offers a chance to work alongside talented professionals in a growth-friendly and inclusive culture that values diversity and mutual respect. The employment is hourly, with a competitive wage range of $25.92 to $27.70 per hour, making this an attractive opportunity for technically skilled individuals passionate about event technology and customer service.

Job Requirements

High school graduate or equivalent
Prior exposure to audio visual and/or hospitality industry
Computer proficiency (hardware, software and networking)
Strong technical aptitude
Planning ability
able to plan ahead and prioritize
Excellent organizations skills
Strong inter-personal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation

Job Qualifications

High school graduate or equivalent
Experience in audio visual or hospitality industry preferred
Proficient with computer hardware, software and networking
Excellent communication skills
Ability to plan and prioritize tasks effectively
Strong organizational skills
Ability to work collaboratively in a team environment
Commitment to providing outstanding customer service

Job Duties

Ensure all event sets and strikes are completed according to company SOPs
Greet guests/clients before event and provide clear instructions on how to operate equipment
Provide continued communication with client to ensure success of all events
Follow through on all client requests
Look for opportunities to enhance client’s event
Maintain accurate client event information within the company’s business systems
Review daily invoices with client and obtain client’s signature on invoice(s)
Comply with all company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and/or damage
Ensure all inventory is in good working order and rental condition
Ensure any lost stolen or damaged equipment is immediately reported to management
Make sure all company occupied areas are clean, organized, and up to company standards
Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking
Comply with all company policies and procedures
Other duties as assigned