Event Services Technician - Audio Visual, Event Technology

Pinnacle Live is a premium in-house audiovisual (AV) partner renowned for elevating live event experiences for venues and clients who prioritize excellence and innovation. As a company, Pinnacle Live thrives on delivering bespoke AV solutions tailored to the unique requirements of in-person, virtual, and hybrid meetings and live events. This expertise ensures that Pinnacle Live consistently meets and exceeds the expectations of those who demand superior audio-visual technology and seamless event execution. The company values a blend of big-picture problem-solving skills and hands-on operational capabilities, making it a leader in the hospitality and event technology industry. Pinnacle Live strongly believes that the secret to the most impressive and impactful meetings lies in the dedication and determination of the professionals working behind the scenes. They invest heavily in their employees, who are the backbone of their success, and seek professionals who are motivated to tackle challenges head-on and contribute to memorable event experiences. The organization is built on a culture of collaboration, empowerment, and continuous improvement, especially in delivering unforgettable hospitality and live event experiences.

The role of Event Services Technician at Pinnacle Live is integral to the successful implementation of technology solutions within the fast-paced hotel or hospitality environment. This position focuses on providing exceptional customer service while handling crucial event floor operations including setup, strike, and operation of various AV equipment. The technician must ensure that every event is flawlessly executed according to company standard operating procedures and client expectations, which requires close communication and proactive engagement with clients throughout the event lifecycle. Essential duties involve welcoming guests and clients, educating them on equipment usage, managing event inventories, maintaining operational readiness of all AV equipment, and continuously seeking opportunities to enhance the client’s event experience. This role demands technical aptitude combined with excellent organizational and interpersonal skills, making it perfect for those with a passion for technology and customer service. Candidates will be expected to handle physical tasks such as setting up equipment, managing inventory security, and ensuring the cleanliness and orderliness of the work environment. Moreover, the position offers a rich learning environment where technicians are encouraged to develop their technical skills across audio, video, data, staging, computer operation, and networking. The position emphasizes safety and adherence to company policies, promoting a secure and professional work environment. Pinnacle Live is committed to diversity, equity, and inclusion, striving to create an environment where all employees feel valued and empowered.

This full-time position offers competitive compensation and a comprehensive benefits package including generous paid time off, holiday and sick/personal days, 401k with contribution match, and comprehensive insurance coverage including health, vision, and dental. The role is ideal for individuals with prior exposure to the audiovisual or hospitality industry and a keen desire to grow their technical expertise in live event technology. Pinnacle Live prides itself on being an Equal Employment Opportunity Employer that actively fosters a diverse and inclusive workplace, welcoming applications from all qualified candidates and providing reasonable accommodations for individuals with disabilities to perform essential job functions.