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Event Services Operations Support Manager

Job Overview

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Compensation

Type:
Salary
Rate:
Range $51,400.00 - $74,700.00
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
accidental death and dismemberment insurance
Disability insurance
401(k) plan subject to eligibility requirements
Eight paid holidays annually
Five sick days
Four personal days
Vacation time offered at accrual rate of 3.08 hours biweekly

Job Description

Allied Universal is a leading provider of security solutions and workforce services, serving a diverse range of industries including event security, commercial, government, and residential sectors. With a longstanding reputation for excellence and innovation, Allied Universal has established itself as a trusted partner for ensuring safety and operational success at thousands of venues across the United States each year. The company is committed to creating safe environments through comprehensive security services that combine advanced technology with a highly trained workforce. Allied Universal is known for its dynamic work culture, providing opportunities for flexible employment suited for various lifestyles, from students... Show More

Job Requirements

  • Must possess a high school diploma or equivalent
  • Prior work experience as a team leader
  • Proven ability to influence key business partners
  • Ability to build strategic vision and drive organizational change
  • Strong organization and planning skills
  • Advanced computer skills and proficiency
  • Strong inter-personal and networking skills
  • Ability to multi-task
  • Excellent oral and written communication skills
  • Ability to think through problems for logical solutions
  • Able to speak clearly, give direction, and provide guidance during emergencies
  • Able to work and communicate effectively with all levels of leadership
  • Coaching, mentoring, motivating skills
  • Active listening skills
  • Encourage effective teamwork
  • Assess and evaluate situations effectively
  • Attention to detail

Job Qualifications

  • Must possess a high school diploma or equivalent
  • Prior work experience as a team leader
  • Proven ability to influence key business partners
  • Ability to build strategic vision and drive organizational change
  • Strong organization and planning skills with the ability to work in and define ambiguity/gray areas
  • Advanced computer skills and proficiency
  • proficiency with Microsoft Office and/or Google applications
  • Strong inter-personal and networking skills with a strong ability to work in a team environment
  • Ability to multi-task, discerns patterns in detail
  • Excellent oral and written communication skills
  • Ability to think through problems for logical solutions, and remain calm and professional under stress
  • Able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Able to work and communicate effectively with all levels of leadership
  • Planning and organizing skills
  • Problem solving skills
  • Coaching, mentoring, motivating skills
  • Active listening skills
  • Encourage effective teamwork
  • Assess and evaluate situations effectively
  • Synthesize facts, concepts, principles
  • Identify critical issues quickly and accurately
  • Compile, sort, and interpret data
  • Research, investigate, compile information
  • Write informatively, clearly, and accurately
  • Setting and achieving goals
  • Negotiation skills
  • Advanced creativity skills
  • Forecasting
  • predicting skills
  • Attention to detail

Job Duties

  • Maintain future work schedules by only assigning appropriately trained personnel
  • implement and improve detailed tracking staff and their completed training and certifications
  • develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
  • Act in an Event Management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
  • develop and implement quality assurance programs
  • provide expert advice regarding resolution of any shortcomings
  • In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
  • participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
  • Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
  • Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
  • Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
  • Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
  • Submission of procurement orders
  • Make productivity and cost reduction recommendations to management
  • In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar
  • Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times
  • Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy
  • Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed
  • ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
  • Initiate termination procedures as needed for voluntary and involuntary separations
  • execute termination meetings as necessary and complete all follow up documentation according to company standards
  • Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
  • ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
  • Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training
  • may utilize field training staff to assist in executing event/site training

Job Location

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