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Job Overview
Employment Type
Hourly
Compensation
Salary
Range $47,000.00 - $68,600.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Spa access
fitness center access
Job Description
Kessler Hospitality is a distinguished hospitality company known for its portfolio of artistically inspired boutique hotels that blend unique design with luxurious accommodations and an enriching ambiance. Operating across multiple states including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina, Kessler Hospitality’s properties are celebrated for their exquisite art, music, and cultural influences which are intentionally approachable to create memorable experiences for guests. Each hotel is a carefully crafted work of Bohemian luxury, ranging from cutting-edge downtown icons to premier luxury lodges, including Savannah’s entertainment destination and an elite ski lodge. As a founding member of the Marriott Autograph... Show More
Job Requirements
- Minimum of 2 years of progressive experience in event management within a hotel setting
- Previous experience in a luxury hotel environment preferred
- Bachelor's degree in Hotel Management, Event Management, or a related field is a plus
- Certified Meeting Professional (CMP) certification is a plus
- Strong proficiency in Windows, Microsoft Office Suite, and sales software such as Salesforce, Delphi and SocialTables
- Knowledge of food and beverage service, health department regulations, and liquor laws
- Excellent communication, organizational, and problem-solving skills
- Ability to multitask and perform effectively in a fast-paced, high-pressure environment
- A proactive and detail-oriented approach to event planning and execution
- Availability to work flexible hours including evenings, weekends, and holidays based on event schedules
Job Qualifications
- Minimum of 2 years of progressive experience in event management within a hotel setting
- Previous experience in a luxury hotel environment preferred
- Bachelor's degree in Hotel Management, Event Management, or a related field is a plus
- Certified Meeting Professional (CMP) certification is a plus
- Strong proficiency in Windows, Microsoft Office Suite, and sales software such as Salesforce, Delphi and SocialTables
- Knowledge of food and beverage service, health department regulations, and liquor laws
- Excellent communication, organizational, and problem-solving skills
- Ability to multitask and perform effectively in a fast-paced, high-pressure environment
- A proactive and detail-oriented approach to event planning and execution
- Availability to work flexible hours including evenings, weekends, and holidays based on event schedules
Job Duties
- Create detailed event orders to meet the specifications of the client including room blocks, food and beverage requirements, meeting room setups, billing and additional client needs
- Communicate and enforce contractual agreements pertaining to meeting space, food and beverage, and special concessions
- Responsible for the collection of attrition charges owed
- Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting and necessary information is shared with appropriate departments
- Ensure Rewarding Events points are posted following conclusion of event
- Collaborate with culinary operations to assist in development, design, and implementation of custom menus
- Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes, and rooming lists
- Facilitate EO and group resume meetings
- Organize and conduct site visits, pre-planning visits, pre-con and post-con meetings
- Function as the on-site contact to client and address challenges or concerns immediately
- Be present at the start of all functions and remain on property until meal service has begun
- Maximize revenue by selling all facets of the hotel including restaurant, spa, gallery, and outlets for upselling
- Work with vendors to ensure client satisfaction for all groups
- Generate thank you notes and service evaluations for all groups
- Greet all clients as they arrive on day of arrival
- Competently utilize the required systems and platforms to track group progress from turnover through execution
- Maintain accurate and organized files including computer filing and sales platform records
- Actively participate in Sales and Catering conference calls
- Complete required reporting and documentation
- Demonstrate strategic business leadership aligned with organizational goals
- Build loyalty to the company and facilitate effective team meetings
- Generate alignment ensuring high performance and consistency
- Lead with courage and provide a culture of accountability
- Utilize systems, tools and resources to accomplish results and achieve goals
- Exhibit advanced written, verbal, and interpersonal communication skills
- Prioritize and organize work assignments
- Work effectively in stressful, high-pressure situations
- Have knowledge of relevant hotel software such as CI/TY or Delphi including merging menus, blocking function space and creating BEOs
- Understand staffing guidelines for function spaces
- Possess knowledge of top accounts for the hotel
- Be knowledgeable with legal and contractual agreements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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