Event Services Manager

Embassy Suites by Hilton is a renowned upscale, all-suite hotel brand recognized for its commitment to delivering exceptional hospitality experiences. As part of Hilton Worldwide's portfolio of ten market-leading brands, Embassy Suites has established a reputation for providing guests with an inviting and comfortable environment tailored to both business and leisure travelers. The hotel chain offers amenities such as open-air atriums, spacious two-room suites, complimentary cooked-to-order breakfast, and evening Manager Receptions, all designed to ensure maximum guest satisfaction and value. Embassy Suites by Hilton has perfected the full-service hotel experience by bundling pricing to provide guests enormous value in their stay. This approach appeals to a broad range of guests including families, business professionals, groups, and vacationers, fostering loyalty and high rates of repeat visits.

Embassy Suites Louisville Downtown Hotels is currently seeking a dedicated Event Service Manager to join their award-winning team. This role is integral in the planning and execution of successful meetings, conventions, and special events hosted at the hotel. The Event Service Manager acts as a key liaison between guests, meeting planners, and internal hotel departments to ensure that every event meets and exceeds contract expectations. This role demands keen attention to detail, excellent communication, and superior organizational skills to coordinate logistics, manage customer relationships, and supervise event activities from inception through post-event evaluation. The candidate will work closely with the Sales Department to maximize business opportunities and provide an exceptional customer service experience aligned with the core values of AJS Hotels, the management group associated with Embassy Suites Louisville Downtown.

The Event Service Manager is responsible for the overall supervision of events, including conducting planning meetings, site inspections, and ensuring compliance with hotel safety and operational procedures. This position involves detailed coordination of event logistics such as transportation, room blocks, menu planning, equipment needs, payment processing, and VIP services. Additionally, the Event Service Manager prepares essential documentation like Banquet Event Orders (BEOs) and communicates effectively across departments, ensuring seamless execution of events and maintaining a high standard of client satisfaction measured through event surveys. The role requires working in a fast-paced, dynamic environment, often managing multiple projects simultaneously, and demands flexibility in working hours including nights, weekends, and holidays.

This position operates within a 4-star hotel environment and utilizes standard office technologies along with specialized sales and catering software. Physical responsibilities include standing, walking, conducting site visits, and some moderate to heavy lifting during event setup and breakdown. The role provides a rewarding opportunity to contribute to an esteemed hotel brand while advancing a career within the hospitality and event management industry. The benefits offered include comprehensive health, dental and vision insurance, paid time off, employee discounts, and retirement savings plans, supporting employees’ well-being and work-life balance.