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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $48,000.00 - $70,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
401(k)
401(k) matching
Dental Insurance
employee discount
Health Insurance
Paid Time Off
Referral program
Vision Insurance
Job Description
Embassy Suites by Hilton is a renowned upscale, all-suite hotel brand recognized for its commitment to delivering exceptional hospitality experiences. As part of Hilton Worldwide's portfolio of ten market-leading brands, Embassy Suites has established a reputation for providing guests with an inviting and comfortable environment tailored to both business and leisure travelers. The hotel chain offers amenities such as open-air atriums, spacious two-room suites, complimentary cooked-to-order breakfast, and evening Manager Receptions, all designed to ensure maximum guest satisfaction and value. Embassy Suites by Hilton has perfected the full-service hotel experience by bundling pricing to provide guests enormous value in their... Show More
Job Requirements
- 2-4 years of management experience required
- previous experience in convention services preferably in a convention hotel
- excellent computer skills including Daylight Sales/Catering software system experience
- excellent written and verbal communication skills
- ability to multitask in a fast-paced environment
- ability to resolve problems with internal and external customers
- ability to stand and walk for prolonged periods
- ability to lift and carry moderate to heavy items
- flexibility to work nights, weekends and holidays
Job Qualifications
- 2-4 years of management experience
- previous experience in convention services preferably in a convention hotel
- excellent computer skills including Daylight Sales/Catering software experience
- excellent written and verbal communication skills
- ability to multitask in a fast-paced environment
- problem-solving skills with internal and external customers
- professional appearance
- knowledge of hotel operational standards
Job Duties
- Lead the safety effort by personal example
- support full hotel compliance with safety rules to further goal of zero accidents
- adhere to SOPs and work procedures to assure guest satisfaction
- report all injuries immediately to supervisor or manager
- maximize business to exceed budget expectations
- plan, implement and oversee assigned conventions including conflict resolution
- manage customer relationships from sales turnover through post event
- supervise contracted group room blocks
- enforce program deadline dates
- conduct planning meetings and site inspections per guidelines
- assure client satisfaction through event implementation
- work with Group Sales Manager to detail service confirmed group business
- conduct BEO and Resume meetings weekly
- disseminate BEOs 30 days before events
- coordinate all logistical details for definite groups
- produce required documents like BEOs and Resumes timely
- record communication in Delphi and prepare post-convention reports
- collaborate with departments to ensure service quality
- host definite clients including entertainment and hotel tours
- engage in convention meetings and assess bills
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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