Event Services Manager

Fullerton, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $91,364.00 - $137,046.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Paid Time Off

voluntary benefits

Job Description

The City of Anaheim, a vibrant and dynamic municipality known for its diverse community and strong commitment to public service, is seeking an experienced professional to fill the role of Event Services Manager. This position is based at the Anaheim Convention Center (ACC), which is recognized as the largest convention center on the West Coast. The ACC spans an impressive 53 acres and offers 1.8 million square feet of versatile function space, hosting some of the most prestigious and well-attended events including the NAMM Show, Disney's D23 Expo, and Natural Products Expo West. The facility plays a critical role within the Convention, Sports & Entertainment department of the city, serving as a hub for conventions, trade shows, meetings, and special events that draw large audiences both locally and nationally. The City of Anaheim prides itself on delivering exemplary public services, fostering community engagement, and supporting economic development through strategic event management among other public facilities and initiatives.

The Event Services Manager is a leadership position tasked with overseeing the events team at the Anaheim Convention Center. This individual will coordinate the successful delivery of diverse events, ensuring that operational departments work seamlessly together to meet client expectations and maintain the highest standards of service. The role requires managing event management staff, assigning and monitoring workloads, and directly handling some of the most complex and sensitive events that require specialized oversight. The manager will also be responsible for fostering strong relationships with clients, contractors, and other stakeholders to facilitate smooth event execution. This position involves strategic planning to improve service delivery, budget administration including forecasting and controlling expenditures, and staff supervision including training, evaluation, and disciplinary actions. As an essential link between the Convention Center management and daily event operations, the Event Services Manager contributes to policy development and implementation aimed at enhancing the overall service quality and operational efficiency.

Candidates for the Event Services Manager position must bring at least six years of experience within the events industry, specifically in environments such as large convention centers or similar venues. Prior supervisory or administrative experience is also required, as is college-level coursework related to hospitality, business administration, communications, public relations, or closely related fields. The role demands a high level of expertise in managing multifaceted event services, applying advanced methods for handling complex scheduling, contract administration, and labor relations. The ideal candidate must demonstrate exceptional leadership capabilities, sound judgment, and the ability to work effectively under pressure while managing multiple priorities. They must also be adept at navigating industry-specific challenges such as dispute resolution during simultaneous events, resource allocation, and maintaining compliance with applicable laws and regulations.

This managerial role offers a rare opportunity to work within a prestigious venue that is central to Anaheim’s community and economy, where innovative event management and operational excellence are paramount. The position also requires a flexible work schedule including the ability to work nights, weekends, and holidays, reflecting the nature of event-driven operations. The City of Anaheim supports its employees with competitive benefits including health, dental, vision, and life insurance, as well as retirement plans through the California Public Employees Retirement System (CalPERS). Interested applicants are encouraged to apply early due to the continuous nature of the application review process and the competitive level of this role.

Job Requirements

Possession of an appropriate, valid driver’s license
Work is performed primarily in a standard office or event facility environment with extensive public contact and frequent interruptions
Exposure to noise, smoke, fumes, gas, dirt, dust, grease, oil, chemicals, solvents and toxic agents, live electricity and all types of weather and temperature conditions
Incumbents may be required to work extended hours including evenings, nights, weekends, and holidays
Primary functions require sufficient physical ability and mobility to work in an office setting and event facility environment
to stand or sit for prolonged periods of time
to occasionally stoop, bend, kneel, crouch, reach, and twist
to lift, carry, push, and/or pull light to moderate amounts of weight
to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard
to travel to other locations using various modes of transportation
to verbally communicate to exchange information

Job Qualifications

Six years of responsible professional experience in coordinating events for a large convention center or similar meeting facility including one year of administrative and/or lead supervisory experience
College level course work in hospitality, business administration, communications, public relations, or a related field
Knowledge of operational characteristics, services, and activities of event services
advanced methods and techniques involved in managing, coordinating, and planning complex and sensitive events
convention center operations and how they apply to the successful running of events
principles of facility management
financial administration in accounting, budgeting, audit and fiscal planning
labor relations processes
grievance handling processes and Memorandum of Understanding (MOU) content
contract formats and contract administration
principles of municipal budget preparation and control
principles of supervision, training, and performance evaluation
principles and procedures of record keeping
methods and techniques of proper phone etiquette
principles of business letter writing and report preparation
modern office procedures, methods, and equipment including computers
computer applications such as word processing, spreadsheets, and statistical databases
pertinent federal, state, and local laws, codes, and regulations
Ability to coordinate and direct event services
supervise, direct, and coordinate the work of lower level staff
select, supervise, train, and evaluate staff
recommend and implement goals, objectives, policies and procedures for providing event services
perform a variety of complex and difficult administrative duties involving the use of independent judgment and personal initiative
understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities
understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations
participate in the preparation and administration of assigned budgets
plan and organize work to meet changing priorities and deadlines
effectively represent the city to outside individuals and agencies to accomplish the goals and objectives of the unit
work cooperatively with other departments, city officials, and outside agencies
respond tactfully, clearly, concisely, and appropriately to inquiries from the public, city staff, or other agencies on sensitive issues in area of responsibility
make changes or correct deficiencies to tenant satisfaction
analyze complex schedules of both facility and personnel to provide effective event staffing
prepare invoices for tenants
advise, negotiate and monitor costs and accounts for tenants
provide leadership and coordinate the activities of a large and full service event services operation
read, interpret and enforce legal binding contracts
interpret laws and implement accordingly
read and interpret blue prints to determine feasible use of convention center facilities
review room arrangements and make changes or correct deficiencies
disseminate information and communicate in a clear and concise manner to sections within the facility
use discretion and exercise sound judgment
work independently
operate office equipment including computers and supporting word processing, spreadsheet, and database applications
establish and maintain a variety of files and records
perform mathematical calculations
work nights, weekends, and holidays as needed to perform the job duties
plan and organize work to meet changing priorities and deadlines
interpret and explain city policies and procedures
prepare clear and concise reports
communicate clearly and concisely, both orally and in writing
establish and maintain effective working relationships with those contacted in the course of work

Job Duties

Coordinate the organization, staffing, and operational activities of Event Services at the Anaheim Convention Center
Participate in the development and implementation of goals, objectives, policies, and priorities for Event Services and recommend and implement resulting policies and procedures
Identify opportunities for improving service delivery methods and procedures, identify resource needs, review with appropriate management staff, implement improvements
Direct, coordinate, and review the work plan for Event Services, assign work activities and projects, monitor work flow, review and evaluate work products, methods and procedures, meet with staff to identify and resolve problems
Participate in the selection of assigned personnel, provide or coordinate staff training, work with employees to correct deficiencies, implement discipline and termination procedures
Participate in the development and administration of assigned program budget, forecast funds needed for staffing, equipment, materials, and supplies, monitor and approve expenditures, recommend adjustments as necessary
Schedule staff to ensure that all events are professionally coordinated, assign Event Managers to scheduled events, perform all duties of the Event Managers including planning, managing, and coordinating the more difficult, complex and/or highly sensitive events
Resolve disputes that may arise as a result of simultaneous events, maintain a continuous professional working relationship with other section managers to ensure smooth operations during events
Maintain and facilitate communications between contractors, employees and the public by providing technical convention center information
Provide staff assistance to the Convention Center Manager, participate on a variety of committees, prepare and present staff reports and other correspondence as appropriate and necessary
Coordinate assigned activities with those of other divisions and outside agencies and organizations
Attend and participate in weekly staff meetings and post convention meetings to ensure problems are addressed and strategies developed to avoid recurring problems
Perform related duties as required