Event Services Floor Coordinator

San Jose, CA, USA|

Job Overview

Employment Type

Part-time

Work Schedule

On-call

Weekend Shifts

Benefits

flexible schedule

Paid training

Professional development opportunities

Employee Discounts

supportive work environment

Job Description

The hiring establishment is a dynamic venue that specializes in hosting a wide array of events including trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows, and exhibits. This venue prides itself on providing exceptional event experiences through meticulous planning and skilled coordination. Known for its vibrant atmosphere and excellent customer service, the organization attracts a diverse clientele ranging from corporate clients to cultural and community events. The venue operates with a commitment to quality and client satisfaction, supporting both large-scale and intimate gatherings with professional expertise and dedicated staff.

The Events Floor Coordinator position is a vital role within this fast-paced environment. As the key liaison between Event Managers and the event floor, the coordinator assists with the seamless execution of events, ensuring that every detail is carefully managed and that clients and visitors have a positive experience. This position is part-time and on-call, offering flexibility with hours that correspond directly to event schedules. Responsibilities include managing visitor flow, resolving any on-site challenges, coordinating food and beverage quality, and supporting event planners in the final stages of preparation. The role requires strong organizational skills, the ability to lead staff effectively, and a proactive approach to problem-solving during events.

This role reports directly to the Director and involves collaborating with various departments to maintain high standards of operation on the conference floor. The Events Floor Coordinator must be comfortable working weekends, holidays, and evenings as required by the event calendar. The position plays an integral part in maintaining safety and security during events, including crowd control and emergency procedures. With a focus on customer satisfaction, the coordinator helps to ensure that every event runs smoothly from setup through to breakdown. This position is ideal for someone with a background in event coordination or hospitality seeking a flexible yet impactful role in a lively and challenging setting.

Job Requirements

Any combination of training and experience equivalent to a Bachelor’s degree from an accredited college or university in Business Administration, Hospitality Management, or a related field
experience in coordinating a variety of events in a large cultural, convention or entertainment facility
knowledge of current crowd management and security practices
knowledge of computer software including Windows, Outlook, Excel, PowerPoint
knowledge of coordinating service requirements for a variety of trade, business, educational, theatrical, entertainment, industrial and recreation events
ability to lead and direct others effectively
ability to meet and work successfully with customers

Job Qualifications

Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred
experience coordinating a variety of events in a large cultural, convention, or entertainment facility
knowledge of current crowd management and security practices
proficiency in computer software including Windows, Outlook, Excel, and PowerPoint
ability to lead and direct others effectively
excellent customer service skills and ability to work successfully with diverse customers

Job Duties

Facilitating visitor flow and implementing crowd control throughout the building during regular hours and special events
addressing and resolving visitor concerns and complaints and troubleshooting issues on the floor
ensuring quality levels of food and beverage items and maintaining quality standards in production, services, facilities, and client satisfaction
meeting with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing, and other needs to ensure successful events
responsible for daily operations of the conference floor including supporting and guiding staff to ensure successful and effective operation
helping control and direct visitors during emergencies or evacuations
performing a variety of administrative tasks and other duties as assigned by the Director
routinely working weekends, holidays, and frequent evenings