Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
The Paycom Center is a premier event venue located in Oklahoma City, Oklahoma, recognized for hosting a wide range of cultural, sporting, and entertainment events. Managed under the umbrella of ASM Global, a leading venue management company, the Paycom Center offers a world-class experience to patrons, artists, and clients alike. This venue is dedicated to providing excellent event coordination, exemplary guest relations, and effective event security, ensuring every event runs smoothly and safely. The Paycom Center is committed to maintaining a positive public image and cultivating strong community relations through professional and dedicated event staff. As a dynamic and high-energy... Show More
Job Requirements
- Minimum one year in a supervisory capacity
- Bachelor's degree preferred
- Facility management experience preferred
- Exceptional customer relations and communication skills
- Knowledge of building operations and safety requirements
- Ability to interpret technical instructions
- Effective oral and written communication
- Experience with crowd control technologies preferred
- Ability to work independently and use sound judgment
- Ability to maintain effective working relationships
- Ability to work in fast-paced and high-stress environments
- Flexibility to adapt to changing situations
- Ability to work well with diverse personalities
- Ability to work in a team
- Strong verbal and written communication
- Ability to handle multiple priorities
- Proficiency with Microsoft Office
- Availability to work extended and irregular hours including nights, weekends, and holidays
- Physical ability to stand for long periods, walk long distances, lift up to 50 pounds
- Willingness to work outdoors in varying conditions
- Minimal travel required
Job Qualifications
- Minimum one year in a supervisory capacity
- Bachelor’s degree from an accredited four-year college or university preferred
- Facility management experience preferred
- Exceptional skills in customer relations, communications, and problem solving
- Knowledge of building operations, maintenance, practices, and safety requirements
- Ability to interpret technical instructions in mathematical or diagram form
- Effective oral and written communication skills
- Experience managing queue lines and walk-through metal detectors preferred
- Ability to work independently with sound judgment and initiative
- Ability to maintain effective working relationships with a diverse range of individuals
- Ability to work in a fast-paced environment with flexibility
- Ability to work well with multiple personality types
- Ability to work effectively as part of a team
- Excellent verbal and written communication and documentation skills
- Ability to handle multiple priorities under high stress
- Ability to work effectively under pressure and stringent schedules
- Proficiency with Windows and Microsoft Office software
- Experience with ABI Mastermind TMSS Workforce Management Software preferred
- AutoCAD experience preferred
Job Duties
- Plan, organize, and manage events at Paycom Center
- Supervise emergency and medical personnel, crowd control, ushers, ticket takers, police officers, and contract employees for events
- Collect, filter, and present arena feedback data to management and directors
- Coordinate outside service needs with food and beverage contractors, decorators, or other vendors
- Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles
- File all personal injury and accident reports to management office
- Maintain proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff
- Communicate with clients to obtain necessary technical requirements and event-related information
- Inspect building and meeting areas to ensure suitability and compliance with client contracts
- Ensure all event information is compiled and distributed to facility departments
- Coordinate and manage multiple simultaneous events
- Make prompt decisions related to crowd management during crisis
- Ensure Guest Relations and Event Security policies are followed
- Serve as point of contact for patron complaints
- Assist in updating Guest Relations and Event Security personnel files and schedules
- Oversee Guest Relations and Event Security recognition board
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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