Event Services Coordinator

Oklahoma City, OK, USA|Onsite, Remote

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $27.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

The Paycom Center, located in Oklahoma City, Oklahoma, is a premier multipurpose arena managed by ASM Global, a leading venue management and hospitality company recognized for operating some of the most iconic entertainment and sports venues worldwide. As a vibrant hub for concerts, sporting events, conventions, and other large-scale public gatherings, the Paycom Center plays a pivotal role in enhancing the cultural and entertainment landscape of the region. The facility boasts state-of-the-art infrastructure, versatile event spaces, and a commitment to delivering exceptional guest experiences. With a workforce dedicated to safety, efficiency, and customer satisfaction, the Paycom Center continually strives to... Show More

Job Requirements

Minimum one year in a supervisory capacity
Available to work extended and/or irregular hours including nights, weekends, and holidays
Ability to lift or move up to 50 pounds
Ability to stand on feet for long periods including walking long distances and stairs
Comfortable working outside with exposure to extreme heat or weather conditions
Visual acuity for review of computer monitors, contractual agreements, etc
Excellent verbal and written communication skills
Must be able to handle multiple priorities in high stress situations
Work effectively under pressure and/or stringent schedule and produce accurate results
Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others
Follow oral and written instructions and communicate effectively
Work independently exercising sound judgment and initiative

Job Qualifications

Bachelor's degree from an accredited four-year college or university preferred
Facility management experience preferred
Demonstrate exceptional skills in customer relations, communications and problem solving
Possess knowledge of building operations, maintenance, practices, and safety requirements
Interpret an extensive variety of technical instructions in mathematical or diagram form
Experience managing queue lines and walkthrough metal detectors preferred
Work in a fast-paced environment
Remain flexible and adjust to situations as they occur
Ability to work well with multiple personality types
Ability to work effectively in a team environment
Excellent verbal and written communication and documentation skills
Experience with ABI Mastermind TMSS Workforce Management Software preferred
AutoCAD experience preferred

Job Duties

Plan, organize, and manage events at Paycom Center
Supervise emergency and medical personnel, crowd control, ushers, ticket takers, and police officers as well as contract employees for events
Collect, filter, and present arena feedback data to management and directors
Coordinate outside service needs with food and beverage contractor, decorators, or other vendors
Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc
File all personal injury and accident reports that may occur during events to management office
Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff
Communicate with clients to obtain necessary technical requirements and other event related information
Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet event and contract requirements
Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments
Coordinate and satisfy the requirements of multiple events occurring simultaneously
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations
Ensure that all Guest Relations and Event Security policies and procedures are followed
Serve as a point of contact for patron complaints
Assist in updating Guest Relations and Event Security personnel files and schedules
Oversee Guest Relations and Event Security recognition board

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: