Event Services Coordinator

Oklahoma City, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Flexible Schedule

Job Description

The Paycom Center is a premier multi-purpose arena located in Oklahoma City, renowned for hosting a wide range of events including concerts, sports, trade shows, and community gatherings. Operated by ASM Global, a worldwide leader in venue management, the Paycom Center prides itself on delivering exceptional experiences to guests, clients, and performers alike. With its state-of-the-art facilities and strategic location, it serves as a central hub for entertainment and events in the region. ASM Global is committed to fostering an inclusive work environment where diversity is celebrated and all employees are encouraged to reach their full potential.

The Event Service... Show More

Job Requirements

Minimum 1 year in a supervisory capacity
Bachelor's degree from an accredited four-year college or university preferred
Facility management experience preferred
Exceptional skills in customer relations and problem solving
Knowledge of building operations, maintenance, and safety requirements
Ability to interpret technical instructions and communicate effectively
Experience managing queue lines and walk-through metal detectors preferred
Ability to work independently and exercise sound judgment
Effective interpersonal skills and ability to work under pressure
Strong verbal and written communication skills
Proficient with Windows, Microsoft Office, and standard office equipment
Ability to handle multiple priorities in high stress situations
Physical ability to stand for long periods, walk long distances and stairs
Willingness to work extended, irregular hours including nights, weekends, and holidays
Ability to lift or move up to 50 pounds
Capacity to work in fast-paced environment and adjust to changing situations
Limited travel required

Job Qualifications

Minimum 1 year in a supervisory capacity
Bachelor's degree from an accredited four-year college or university preferred
Facility management experience preferred
Demonstrate exceptional skills in customer relations, communications and problem solving
Possess knowledge of building operations, maintenance, practices, and safety requirements
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Follow oral and written instructions and communicate effectively with others in both oral and written form
Experience managing queue lines and walk-through metal detectors preferred
Work independently, exercising sound judgment and initiative
Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment
Work in a fast-paced environment
Remain flexible and adjust to situations as they occur
Ability to work well with multiple personality types
Ability to work effectively in a team environment
Excellent verbal and written communication and documentation skills required
Must be able to successfully handle multiple priorities in high stress situations
Work effectively under pressure and/or stringent schedule and produce accurate results
Operate a personal computer using Windows and Microsoft Office software
Operate standard office equipment including copier, scanner and fax machine
Experience with ABI Mastermind TMSS Workforce Management Software preferred
AutoCAD experience preferred

Job Duties

Plan, organize, and manage events at Paycom Center
Supervise emergency and medical personnel, crowd control, ushers, ticket takers, police officers, and contract employees for events
Collect, filter, and present arena feedback data to management and directors
Coordinate outside service needs with food and beverage contractor, decorators, or other vendors
Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles
File all personal injury and accident reports that may occur during events to management office
Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff
Communicate with clients to obtain necessary technical requirements and other event related information
Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement
Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments
Coordinate and satisfy the requirements of multiple events occurring simultaneously
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations
Ensure that all Guest Relations and Event Security policies and procedures are followed
Serve as a point of contact for patron complaints
Assist in updating Guest Relations and Event Security personnel files and schedules
Oversee Guest Relations and Event Security recognition board

Job Location

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