Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $36.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee assistance program
Job Description
Fairmont Austin is the largest luxury hotel property in Austin, featuring 1,048 guestrooms and suites alongside more than 140,000 square feet of meeting and event space. Located in one of the fastest growing markets in the United States, Fairmont Austin offers a premier destination for guests seeking upscale accommodations and flawless events. As a member of the Accor group, a worldwide leader in the hospitality industry, the hotel not only provides expansive amenities but is also a place where team members are valued, supported, and encouraged to grow professionally and personally. Accor prides itself on fostering an inclusive working environment... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in event services or meeting planning
- Ability to work a flexible schedule including evenings, weekends and holidays
- Ability to stand, walk, or sit for extended periods
- Ability to move, lift, bend, and carry objects up to 40 pounds
- Strong time management and problem-solving skills
- Ability to work cohesively with team members across departments
Job Qualifications
- Previous catering or event services experience preferred
- Knowledge of hotel banquet operations
- Ability to communicate clearly and pleasantly in English both verbally and in writing
- Proficiency in computer systems with experience in Opera software a plus
- Strong organizational and multitasking skills
- Ability to work under pressure while maintaining a calm and welcoming demeanor
- Excellent telephone etiquette
- Customer service orientation with a desire to create memorable guest experiences
Job Duties
- Serve as liaison between Event Service Managers and operational departments
- Assist Event Service Managers with onsite meeting coordination
- Build rapport with meeting planners to identify needs
- Ensure smooth and seamless meeting planner and guest experience
- Monitor events for specification adherence and client satisfaction
- Proactively resolve problems and provide status updates to clients
- Review event documents in advance and check in with planners before and during functions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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