Job Overview
Employment Type
Full-time
Part-time
Compensation
Salary
Exact $50,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
accidental death and dismemberment insurance
Disability insurance
401(k) Plan
Paid holidays
sick days
Personal Days
Vacation Time
Job Description
Allied Universal is a leading provider of security services, specializing in event security and crowd management across numerous high-profile venues such as sports stadiums, concerts, festivals, and convention centers. Renowned for its commitment to safety, professionalism, and customer service, Allied Universal Event Services operates with a team dedicated to ensuring secure and enjoyable experiences for all attendees. This company presents an excellent opportunity for individuals seeking dynamic part-time or full-time roles in event staffing, security, and operations, making it particularly suitable for students, retirees, and others looking for flexible work schedules. With thousands of events staffed annually, Allied Universal benefits from a collaborative, innovative work culture focusing on employee engagement and professional development.
The company is currently hiring a Client Operations Support Manager, a pivotal role responsible for overseeing the day-to-day administrative functions at client accounts, including invoicing, scheduling, client relations, event management, compliance, and personnel interviewing and selection. This position acts as the linchpin between branch leadership, regional management, and functional departments to ensure contract compliance and achievement of financial goals. The Client Operations Support Manager is tasked with safeguarding personnel and licensing files, managing uniform and equipment procurement, and maintaining operational metrics critical to business decisions. The role commands a salary of approximately $50,000 annually.
In this position, the Client Operations Support Manager plays a critical role in maintaining future work schedules by ensuring only appropriately trained personnel are assigned. This individual develops staffing plans to prepare the security workforce for both routine and emergency operations. They act in an event management capacity, ensuring event staff meets vendor and client expectations through quality assurance programs and problem resolution expertise.
The Manager partners closely with recruiting teams in hiring and training new employees, participates in performance appraisals, handles employee grievances, and supports disciplinary measures while upholding confidentiality of personnel information related to pay, benefits, and performance. The role also involves managing supplies inventory, making independent scheduling decisions to optimize personnel utilization and minimize overtime costs, submitting procurement orders, and reviewing operational productivity for cost efficiency.
The Client Operations Support Manager is a key driver in ensuring smooth operations by enforcing policies and procedures, conducting disciplinary and counseling sessions in collaboration with Human Resources, executing termination procedures, and fostering high employee morale with proactive communication. This role demands excellent organizational and strategic skills, a strong ability to work in evolving environments, and proficiency with office software systems. Allied Universal places a high value on candidates who demonstrate leadership qualities, problem-solving abilities, and effective team management skills, making this an engaging and impactful career option within the growing field of event security and operations management.
The company is currently hiring a Client Operations Support Manager, a pivotal role responsible for overseeing the day-to-day administrative functions at client accounts, including invoicing, scheduling, client relations, event management, compliance, and personnel interviewing and selection. This position acts as the linchpin between branch leadership, regional management, and functional departments to ensure contract compliance and achievement of financial goals. The Client Operations Support Manager is tasked with safeguarding personnel and licensing files, managing uniform and equipment procurement, and maintaining operational metrics critical to business decisions. The role commands a salary of approximately $50,000 annually.
In this position, the Client Operations Support Manager plays a critical role in maintaining future work schedules by ensuring only appropriately trained personnel are assigned. This individual develops staffing plans to prepare the security workforce for both routine and emergency operations. They act in an event management capacity, ensuring event staff meets vendor and client expectations through quality assurance programs and problem resolution expertise.
The Manager partners closely with recruiting teams in hiring and training new employees, participates in performance appraisals, handles employee grievances, and supports disciplinary measures while upholding confidentiality of personnel information related to pay, benefits, and performance. The role also involves managing supplies inventory, making independent scheduling decisions to optimize personnel utilization and minimize overtime costs, submitting procurement orders, and reviewing operational productivity for cost efficiency.
The Client Operations Support Manager is a key driver in ensuring smooth operations by enforcing policies and procedures, conducting disciplinary and counseling sessions in collaboration with Human Resources, executing termination procedures, and fostering high employee morale with proactive communication. This role demands excellent organizational and strategic skills, a strong ability to work in evolving environments, and proficiency with office software systems. Allied Universal places a high value on candidates who demonstrate leadership qualities, problem-solving abilities, and effective team management skills, making this an engaging and impactful career option within the growing field of event security and operations management.
Job Requirements
- High school diploma or equivalent
- prior work experience as a team leader
- minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
- prior work experience in a dynamic administrative environment
- excellent organizational skills
- strong consultative, analytical, and problem-solving skills
- ability to communicate effectively with leadership
- proven ability to influence and engage key stakeholders
- strong strategic thinking and organizational change skills
- ability to work effectively in ambiguous or evolving environments
- excellent interpersonal and collaborative skills
- ability to manage multiple tasks
- strong oral and written communication skills
- proficient in Microsoft Office and/or Google Workspace
- skilled in coaching, mentoring, and motivating teams
- effective active listening and issue resolution
- excellent report-writing and documentation skills
- high attention to detail
Job Qualifications
- High school diploma or equivalent
- prior work experience as a team leader
- minimum of one (1) year of administrative, human resources, employee onboarding, and/or classroom instructor experience
- prior work experience in a dynamic administrative environment
- excellent organizational skills that include the ability to multi-task and prioritize work
- strong consultative, analytical, and problem-solving skills
- ability to communicate effectively with leadership
- proven ability to influence and engage key stakeholders
- strong strategic thinking and organizational change skills
- strong problem-solving and analytical abilities
- ability to work effectively in ambiguous or evolving environments
- excellent interpersonal and collaborative skills
- ability to manage multiple tasks and recognize patterns in complex details
- strong oral and written communication skills
- skilled in maintaining order in emergency situations
- able to guide and instruct staff
- proficient in computer systems and software, specifically Microsoft Office and/or Google Workspace
- skilled in coaching, mentoring, and motivating teams
- effective at active listening and issue resolution
- able to quickly identify critical issues and synthesize relevant information
- competent in compiling, interpreting, and presenting data
- excellent report-writing and documentation skills
- results-oriented with a track record of setting and achieving goals
- team-oriented with negotiation and forecasting abilities
- high attention to detail
Job Duties
- Maintain future work schedules by only assigning appropriately trained personnel
- implement and improve detailed tracking staff and their completed training and certifications
- develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
- Act in an event management capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
- develop and implement quality assurance programs
- provide expert advice regarding resolution of any shortcomings
- In partnership with Hiring Specialist and Recruiting team maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
- participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
- Safeguard personnel information as it relates to pay, benefits and performance by ensuring company record keeping is followed
- Establish and maintain an onsite inventory of critical supplies in collaboration with the site team
- Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
- Allotment of open work shifts to maximize event staff utilization and reduce non-billable expenses
- Submission of procurement orders
- Make productivity and cost reduction recommendations to management
- In partnership with Branch Manager, ensure accurate and timely submission of 90 Day event calendar
- Act as back up for Scheduling by creating, modifying, and managing event schedules in ABI to ensure adequate coverage at all times
- Follow all company policies regarding timekeeping procedures, meal and rest period breaks, ensuring signatures and acknowledgements are properly documented, and conducting weekly audits of timekeeping records to ensure accuracy
- Conduct disciplinary and counseling sessions with staff as needed in a proactive and professional manner in partnership with Human Resources as needed
- ensure all such issues are documented according to company standards, and that all issues receive proper follow up for resolution
- Initiate termination procedures as needed for voluntary and involuntary separations
- execute termination meetings as necessary and complete all follow up documentation according to company standards
- Maintain high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
- ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner
- Ensure a smooth-running operation by enforcing event specific policies and procedures through proper communication and training
- may utilize field training staff to assist in executing event/site training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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