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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Basic Life
AD&D
Disability insurance
401(k) Plan
Paid holidays
sick days
Personal Days
Vacation Time
Job Description
Allied Universal Event Services is a recognized leader in event security and crowd management, committed to delivering safety and exceptional service at a variety of large-scale venues such as sports stadiums, concerts, festivals, and convention centers. As an organization, Allied Universal has built a strong reputation for its ability to manage thousands of events annually, providing reliable and professional staffing solutions tailored to the dynamic nature of live event environments. The company supports a wide range of clients with comprehensive event staffing, security, and operational services, standing out as a top choice for those seeking a rewarding career that blends... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years of security, guest services and/or venue management experience in major collegiate athletics, professional sports or large entertainment venues
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Must be able to work nights, weekends, and holidays as required by event schedules
- Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
- Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics
- Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
- Familiarity with emergency preparedness, public safety coordination, and incident command systems
- Advanced organizational, problem-solving, and project management skills
Job Qualifications
- Minimum of three years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues
- High school diploma or equivalent
- Experience in hiring, developing, motivating, and retaining quality staff
- Ability to develop and grow client relationships and partnerships
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements
- Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines
- Proficiency in Microsoft Office applications and related business software
- Professional, articulate, and able to use sound independent judgment and discretion
- Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
- Demonstrated proficiency in financial management including understanding of P&L statements, budget development, and performance metrics
- Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
- Familiarity with emergency preparedness, public safety coordination, and incident command systems
- Advanced organizational, problem-solving, and project management skills
- Preferred experience includes facilities management, military, or law enforcement
- Event guest services program oversight experience
- Experience leading more than 500 personnel
- Experience running multiple events simultaneously
- Previous payroll, billing, and scheduling experience
- Experience using ABI MasterMind and WinTeam software
- Preferred certifications such as FEMA ICS, NCS4 CSSP, or equivalent event safety/security credentials or ability to obtain them within six months of hire
Job Duties
- Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
- Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence
- Create and implement guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment
- Implement auditing programs to test team performance, and drive corrective action when required
- Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources
- Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations
- Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management
- Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications
- Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals
- Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making
- Supervise day-to-day event operations and staffing at assigned client sites
- Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management
- Build and maintain effective relationships with clients and employees while ensuring quality service delivery
- Coordinate support services to achieve or exceed financial and operational goals
- Ensure all required reporting and contract compliance requirements are met
- Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction
- Handle escalated security issues or emergency situations appropriately
- Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards
- Develop and maintain operational procedures and post orders to ensure preparedness for each event
- Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories
- Attend client meetings, security meetings, and event walk-throughs
- Ensure all staff are properly briefed and debriefed for each event
- Promote and enforce grooming, appearance, and conduct standards
- Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters
- Create venue deployment maps, show grids, and related documentation for event execution
- Complete and submit all required reports and incident documentation promptly and accurately
- Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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