Event Services Client Account Manager

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical

Dental

Vision

Basic Life

AD&D

Disability insurance

401(k) Plan

Paid holidays

sick days

Personal Days

Vacation Time

Job Description

Allied Universal Event Services is a recognized leader in event security and crowd management, committed to delivering safety and exceptional service at a variety of large-scale venues such as sports stadiums, concerts, festivals, and convention centers. As an organization, Allied Universal has built a strong reputation for its ability to manage thousands of events annually, providing reliable and professional staffing solutions tailored to the dynamic nature of live event environments. The company supports a wide range of clients with comprehensive event staffing, security, and operational services, standing out as a top choice for those seeking a rewarding career that blends operational excellence with customer engagement. The flexible part-time work schedules offered by Allied Universal make it an attractive employment option for diverse candidates, including students, retirees, and individuals seeking adaptable yet engaging roles in the event industry. Employees benefit from a welcoming and innovative workplace culture that fosters collaboration and continuous learning. Allied Universal takes pride in the comprehensive support and development opportunities it extends to its workforce, which is essential in maintaining its position as a trusted partner within the event services sector.

The role of Client Account Manager, specifically assigned to Caesar's Superdome and Smoothie King Center, holds significant responsibility for managing strategic and tactical functions within large collegiate and major entertainment venue settings. This leadership position demands a balanced skill set, combining operational oversight, client relationship management, and keen financial acumen to ensure seamless event execution and optimal venue performance. The Client Account Manager plays a critical role in overseeing daily operations, event planning, client satisfaction, staff development, and resource allocation. With a core focus on crowd management, guest services, and security, this position ensures a superior fan experience while maintaining safety and compliance with company policies. Utilizing expertise in event management principles, the incumbent directs the planning, execution, and wrap-up of events and actively develops emergency response plans, threat assessments, and tailored operational procedures that meet the high standards expected in fast-paced, high-profile environments.

In addition to operational leadership, the Client Account Manager serves as a vital liaison, fostering robust client partnerships and effectively communicating to resolve issues, enhance service delivery, and support continuous improvement initiatives. This position also entails responsibility for financial management aspects such as budget forecasting, cost control, and data-driven reporting to align account performance with business goals. Managing diverse teams of event supervisors and staff, the Client Account Manager is involved in recruitment, training, coaching, and performance management, ensuring that personnel meet professional and operational expectations. The role further demands proficiency in utilizing advanced event technologies and compliance with licensing and regulatory standards. Candidates for this position should have a minimum of three years of relevant experience in security, guest services, or venue management within sizable athletic or entertainment venues. Allied Universal offers a competitive salary, negotiable based on experience, and supports relocation to facilitate the right candidate's transition. This position enables professionals to grow within an exciting, fast-paced environment where every day delivers new challenges and opportunities to lead and excel in the event management industry.

Job Requirements

High school diploma or equivalent
Minimum of three years of security, guest services and/or venue management experience in major collegiate athletics, professional sports or large entertainment venues
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Must be able to work nights, weekends, and holidays as required by event schedules
Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics
Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
Familiarity with emergency preparedness, public safety coordination, and incident command systems
Advanced organizational, problem-solving, and project management skills

Job Qualifications

Minimum of three years of progressive experience in event operations, venue management, or client account management, preferably within major collegiate athletics, professional sports or large-scale entertainment venues
High school diploma or equivalent
Experience in hiring, developing, motivating, and retaining quality staff
Ability to develop and grow client relationships and partnerships
Ability to work in a team-oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements
Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines
Proficiency in Microsoft Office applications and related business software
Professional, articulate, and able to use sound independent judgment and discretion
Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments
Demonstrated proficiency in financial management including understanding of P&L statements, budget development, and performance metrics
Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders
Familiarity with emergency preparedness, public safety coordination, and incident command systems
Advanced organizational, problem-solving, and project management skills
Preferred experience includes facilities management, military, or law enforcement
Event guest services program oversight experience
Experience leading more than 500 personnel
Experience running multiple events simultaneously
Previous payroll, billing, and scheduling experience
Experience using ABI MasterMind and WinTeam software
Preferred certifications such as FEMA ICS, NCS4 CSSP, or equivalent event safety/security credentials or ability to obtain them within six months of hire

Job Duties

Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response
Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence
Create and implement guest service initiatives aimed at driving exceptional customer satisfaction within a live event environment
Implement auditing programs to test team performance, and drive corrective action when required
Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources
Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations
Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management
Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications
Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals
Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making
Supervise day-to-day event operations and staffing at assigned client sites
Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management
Build and maintain effective relationships with clients and employees while ensuring quality service delivery
Coordinate support services to achieve or exceed financial and operational goals
Ensure all required reporting and contract compliance requirements are met
Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction
Handle escalated security issues or emergency situations appropriately
Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards
Develop and maintain operational procedures and post orders to ensure preparedness for each event
Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories
Attend client meetings, security meetings, and event walk-throughs
Ensure all staff are properly briefed and debriefed for each event
Promote and enforce grooming, appearance, and conduct standards
Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters
Create venue deployment maps, show grids, and related documentation for event execution
Complete and submit all required reports and incident documentation promptly and accurately
Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues