Event Sales Manager, Hotel Services - Swissotel Chicago

Encore is a renowned global leader specializing in event technology and venue solutions, catering to a wide range of event needs at hotels, convention centers, and other venues. Known for its dedication to delivering exceptional audio-visual services and innovative event technology solutions, Encore operates with the mission to enhance event experiences and support the success of meetings and events worldwide. The company prides itself on its core values such as Delivering World-Class Service, Owning responsibilities, Doing the Right Thing, Driving Results, Seeing the Big Picture, and Valuing People, creating a culture that promotes excellence, inclusivity, and collaboration. Encore’s presence in multiple locations and its commitment to high-quality service make it a preferred partner for events of all sizes.

The position of Sales Manager, Venues at Encore is a pivotal role responsible for guiding customers through memorable event experiences by effectively identifying their goals and crafting tailored solutions that maximize event success and revenue. Reporting to senior sales leadership, this role entails a mix of proactive consultative sales, collaborative teamwork, and relationship management. The Sales Manager leverages Encore’s extensive sales process and methodology to solicit, secure, and deliver event business from an assigned customer base, ensuring customer satisfaction and retention.

This full-time role offers a salary range between $42,414 and $55,138 annually, reflecting candidates’ qualifications, experience, and location. The Sales Manager, Venues is tasked with developing strong business relationships not only with clients but also with key hotel personnel to enhance long-term partnerships and business growth. The job demands a thorough understanding of the event cost structures, presenting tailored quotes and proposals, participating in site visits and planning meetings, and maintaining accurate records in the Customer Relationship Management (CRM) system.

An essential aspect of the role is balancing strategic sales efforts with hands-on support for the customer event experience, ensuring that every event is executed flawlessly to meet the clients’ expectations. The role requires an individual who thrives in a dynamic hotel or convention center environment, dealing with varying levels of noise and physical demands such as standing, walking, lifting, and handling audiovisual equipment.

Candidates for this position are expected to bring a blend of sales acumen, technology knowledge, and hospitality experience. Preferred qualifications include a bachelor’s degree or equivalent experience, familiarity with audiovisual sales, and a solid grasp of hospitality industry processes. Strong communication skills, technical aptitude, and the ability to collaborate effectively with vendors and internal departments are critical for success.

Encore fosters a supportive work environment where team members are valued for their unique talents and differences, with a strong commitment to inclusion and belonging. The company offers competitive benefits and encourages ongoing learning and development to help employees grow in their careers. Those who join Encore as Sales Managers contribute to a culture of accountability, innovation, and customer focus, making a tangible impact on the event experiences delivered worldwide.