Event Sales Manager, Hotel Services - InterContinental Cleveland

Encore is a global leader in event production and audiovisual services, renowned for delivering exceptional event experiences across various venues, including hotels and convention centers. With a commitment to innovation and excellence, Encore supports a wide range of events such as conferences, meetings, concerts, and corporate gatherings. The company leverages advanced technology and a highly skilled team to provide tailored solutions that meet the specific needs of each client, ensuring memorable and impactful events. Encore's strong presence in the hospitality and event technology industry highlights its dedication to supporting clients with comprehensive event services, making it a preferred partner in the event management space. The employment type for this role is full-time, emphasizing a career-oriented position within a dynamic and fast-paced environment that values collaboration, integrity, and exceptional customer service. Salary details are typically competitive within the industry and commensurate with experience, aiming to attract qualified professionals who are passionate about event sales and client relationship management.

The Sales Manager, Venues at Encore plays a critical role in guiding customers through their event experiences by identifying solutions that align with their goals and objectives. This position is responsible for maximizing event and revenue capture from the assigned customer base by utilizing all available tools and resources effectively. The Sales Manager collaborates closely with hotel personnel and internal teams to foster strong business relationships and deliver world-class service. Key responsibilities include revenue generation through proactive and consultative sales approaches, preparing and presenting quotes and proposals, and collaborating with vendors and company departments to ensure seamless event execution. The role also involves active participation in site visits, pre-conference planning, and venue meetings to support the customer's event needs.

Relationship management is a vital aspect of this position, requiring thorough research and understanding of customer history to create personalized experiences that add value and build long-term loyalty. The Sales Manager is expected to maintain up-to-date and accurate information in the Customer Relationship Management (CRM) system, refer customers through the Encore network to secure additional opportunities, and maintain a healthy sales pipeline to achieve revenue targets. Accountability in sales activities is essential, with a focus on accurate reporting, forecasting, and adherence to standard operating procedures.

The ideal candidate will possess strong communication skills, technical aptitude, and knowledge of the hospitality and audiovisual sales industries. This role demands a combination of strategic thinking, customer-centric focus, and operational excellence to drive results and support company initiatives and core values. Physical requirements include the ability to perform tasks that may involve sitting, standing, walking, and occasional lifting within specified limits, adapting to various work environments that include hotels and convention centers with exposure to noise and equipment. The Sales Manager must also demonstrate competencies aligned with Encore's core values, such as delivering world-class service, ownership, accountability, decision quality, collaboration, and self-awareness. Overall, this position offers a rewarding opportunity for professionals seeking to advance their careers in sales within the event and hospitality sectors, contributing to exceptional event experiences and business growth.