
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,300.00 - $77,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
Work-life balance
Job Description
The Sturbridge Host Hotel + Conference Center is a premier hospitality destination located in the scenic setting of Sturbridge, Massachusetts, overlooking the stunning Cedar Lake. With 232 guest rooms including 24 mini suites and 5 suites, the hotel offers a blend of comfort and elegance. Its expansive 35,000 square feet of flexible meeting and event space makes it an ideal venue for a variety of functions, from intimate gatherings to large conferences. The hotel is known for its exceptional catering options, crafted by a dynamic kitchen team dedicated to providing memorable dining experiences to guests and event attendees. The Sturbridge Host Hotel + Conference Center stands out not only for its physical offerings but also for its committed team of hospitality professionals who drive the property’s success through excellent service and teamwork.
In early 2020, under new ownership, the hotel embarked on a renovation journey aimed at modernizing its facilities and enhancing technology to better serve guests and create fresh opportunities for its team members. The leadership fosters a culture of hospitality where the well-being and satisfaction of guests and team members alike are prioritized. This culture supports an environment where employees are encouraged to bring their personalities to work, be welcoming, and contribute positively to the collective success of the hotel.
The role of Event Sales Manager at the Sturbridge Host Hotel + Conference Center is critical to this mission. This position provides an exciting opportunity for someone with a passion for sales and hospitality to contribute significantly to the hotel’s revenue growth and event success. The Event Sales Manager acts as a key driver in identifying new business opportunities, nurturing client relationships, and ensuring that events are executed flawlessly from start to finish. This includes close collaboration with the culinary team to manage catering services and working with multiple departments to guarantee client satisfaction. The successful candidate will have a proven track record in sales within the hospitality industry, strong communication and organizational skills, and the ability to adapt dynamically to changing priorities.
Joining this team means being part of an evolving hospitality brand focused on quality, innovation, and teamwork in a picturesque setting. This role offers not only a chance to grow your career in event sales but also to be an integral part of a team committed to crafting exceptional experiences for clients and guests alike. The Sturbridge Host Hotel + Conference Center values individuals who are personable, detail-oriented, and driven to excel in a vibrant and supportive environment.
In early 2020, under new ownership, the hotel embarked on a renovation journey aimed at modernizing its facilities and enhancing technology to better serve guests and create fresh opportunities for its team members. The leadership fosters a culture of hospitality where the well-being and satisfaction of guests and team members alike are prioritized. This culture supports an environment where employees are encouraged to bring their personalities to work, be welcoming, and contribute positively to the collective success of the hotel.
The role of Event Sales Manager at the Sturbridge Host Hotel + Conference Center is critical to this mission. This position provides an exciting opportunity for someone with a passion for sales and hospitality to contribute significantly to the hotel’s revenue growth and event success. The Event Sales Manager acts as a key driver in identifying new business opportunities, nurturing client relationships, and ensuring that events are executed flawlessly from start to finish. This includes close collaboration with the culinary team to manage catering services and working with multiple departments to guarantee client satisfaction. The successful candidate will have a proven track record in sales within the hospitality industry, strong communication and organizational skills, and the ability to adapt dynamically to changing priorities.
Joining this team means being part of an evolving hospitality brand focused on quality, innovation, and teamwork in a picturesque setting. This role offers not only a chance to grow your career in event sales but also to be an integral part of a team committed to crafting exceptional experiences for clients and guests alike. The Sturbridge Host Hotel + Conference Center values individuals who are personable, detail-oriented, and driven to excel in a vibrant and supportive environment.
Job Requirements
- Maintains a professional image, including appearance, verbiage, and body language, at all times
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
- Actively listens to guests, responding appropriately to their questions and/or concerns
- Seeks guidance and/or assistance from others to ensure satisfaction
- Fosters teamwork by offering assistance to others, as needed
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues
- Reports discrepancies to the proper department
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Job Qualifications
- Proven track record of success in sales, with experience in the hospitality industry
- Strong interpersonal and communication skills
- Excellent organizational and time management abilities
- A desire to contribute to the success of the business, by focusing on sales
- Detail-oriented with a focus on delivering exceptional customer service
- Ability to work well under pressure and adapt to changing priorities
- Proficiency in Microsoft Office and event management software (e.g., event planning software, CRM systems)
- Excellent phone skills along with quick follow up on voicemails
Job Duties
- Identify and pursue new business opportunities to drive sales growth
- Build and maintain strong client relationships through effective communication and exceptional service
- Prepare and deliver compelling presentations and proposals to prospective clients
- Reach out to past clients to maintain relationship along with rebooking business
- Collaborate with the culinary team to create innovative and customized catering menus by ensuring the banquet event orders are complete and accurate
- Oversee the planning and execution of catering events, with the assistance of our teams to ensuring they meet or exceed client expectations
- Ensure banquet event orders are complete according to client's expectations
- Work closely with clients to understand their event requirements and preferences
- Coordinate all logistical aspects of events via the banquet event order, including room setups, audiovisual equipment, and catering services in our catering system
- Ensure events run smoothly and troubleshoot any issues that may arise
- Work with event departments, ensuring both team success as well as client success for event
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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