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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $24.50 - $30.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Professional development opportunities
flexible schedule
Travel reimbursement
Job Description
Off the Grid is a dynamic placemaking platform that specializes in transforming temporary event spaces into vibrant community experiences. As an innovative leader in the event production industry, Off the Grid operates across 15 Bay Area locations, hosting 60 public events weekly and serving over 100,000 people. The company extends its expertise beyond markets by offering turn-key event production, catering, and scalable employee dining experiences. Off the Grid is dedicated to creating moments of connection and discovery through scalable, modular, and authentic experiences tailored to individual visions. Situated at its Pacific - OTG Headquarters, Off the Grid places a strong... Show More
Job Requirements
- high school diploma or equivalent
- 1-2 years of professional event production or related operations experience
- 1+ years of management customer service or sales experience
- valid CA driver’s license and clean driving record
- excellent written and verbal communication skills
- ability to work nights weekends and travel 40-50% within the Bay Area
- physically able to handle equipment lifting up to 50 pounds
- willingness to work in fast-paced environments
- ability to lead and motivate a team
- proficiency with Google Suite and mobile devices
- 1-2 years of supervisory experience
Job Qualifications
- 1-2 years of professional event production and or related operations experience
- 1+ years management customer service or sales experience
- high school diploma or equivalent
- excellent demonstrated written and verbal communication skills
- valid CA driver’s license and clean driving record is required
- 1-2 years of successful supervisory experience
- proficiency in Google Suite
- familiarity with Android and Apple phones tablets and related hardware
Job Duties
- take ownership of the public event including hospitality production execution client management and all other logistical needs
- champion Off the Grid hospitality and values fully embodying our event production standards to create unique and creative experiences for our customers
- develop and maintain strong professional working relationships with OTG customers guests creators and stakeholders
- oversee and contribute to the development of hospitality and customer service programs including team training and guest experience research
- tackle and solve challenging guest issues that require resourcefulness creative thinking and collaboration
- create a presence within the event so customers receive a great experience
- uphold systems of transparency to ensure health safety and sanitation standards are met above and beyond local municipal code standards
- complete daily event reports in detail and communicate emergency action items and incidents to the event operations manager immediately
- fill out incident reports promptly with detailed notes and pictures
- secure keys gas cards phones tools and administrative technology properly
- help customers fill out event surveys and use OTG apps leading by example
- inspect equipment and record repair needs using department systems and software applications
- encourage participation and ownership by all team members focusing on execution hospitality and engagement
- remove obstacles and potential dangers and keep areas clean and debris free before during and after events
- lead by example to improve event performance using communication skills
- actively participate and manage setup and breakdown of production elements with market team members
- oversee market vehicle operations including safety checks maintenance logs management applications and inspection reports
- ensure all driving rules and safety procedures are followed including emergency situations
- complete all required training and safety courses on time
- manage vehicle appearance by keeping it clean organized and stocked
- provide support to creators including event placement document checks vehicle inspections and emergency assistance
- manage creator event performance improving customer engagement and providing positive feedback
- ensure creators follow contractual obligations and Off the Grid code of conduct
- check that creators follow sanitation safety regulations and municipal documentation
- foster and maintain a positive work environment emphasizing motivation teamwork and customer service
- develop and oversee team accountability based on event operations handbook policies and company code of conduct
- encourage participation and ownership by all team members focusing on event execution and hospitality
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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