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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $95,500.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
W Philadelphia is a vibrant and upscale hotel located in the heart of Philadelphia, Pennsylvania at 1439 Chestnut Street. As part of the globally recognized W Hotels brand, which is under the umbrella of Marriott International, W Philadelphia offers guests a unique and immersive luxury experience. Known for its modern and stylish design, exceptional customer service, and dynamic event spaces, the hotel is an exceptional venue for both leisure and business travelers. It combines luxury hospitality with a culture that encourages creativity, inclusivity, and an energetic spirit that is synonymous with the W Hotels brand. W Hotels' philosophy of "Whatever/Whenever"... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in event management or related area
- Or 2-year degree in hotel and restaurant management, hospitality, business administration or related field
- Ability to lead pre- and post-event meetings
- Strong communication skills
- Ability to manage customer budgets
- Proficiency in coordinating event logistics
- Willingness to work full time
- Eligible to receive bonus
- Relocation assistance available
Job Qualifications
- High school diploma or GED with 2 years experience in event management or related area
- Or a 2-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with no work experience required
- Proven experience handling complex events
- Strong communication and interpersonal skills
- Ability to manage budgets and enhance customer experience
- Leadership capability to support director roles
- Knowledge of sales and marketing strategies in event management
- Proficiency in coordinating multiple operational tasks
- Customer service orientation with problem-solving skills
Job Duties
- Prepares all event documentation and coordinates with sales, property departments and customer
- Ensures consistent, high level service throughout pre-event, event and post-event phases
- Handles complex events and ensures seamless turnover from sales to service and back to sales
- Recognizes opportunities to maximize revenue through up-selling and enhancements
- Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence
- Serves as the primary contact for event planners following turnover and manages onsite client experience
- Leads pre-event and post-event meetings for assigned groups
- Identifies and resolves operational challenges with property staff and customer
- Manages customer budgets to maximize revenue and meet client needs
- Manages group room blocks and meeting space
- Adheres to all standards, policies and procedures
- Up-sells products and services during the event process
- Participates in customer site inspections and assists with sales process as needed
- Acts as liaison between field sales and customer throughout event process
- Manages revenue and profitability for events
- Forecasts group sleeping rooms and event revenue
- Reviews billing and payments with clients
- Interacts with guests for feedback on product quality and service
- Handles guest problems and complaints
- Greets customers during event phase and hands off to event operations team
- Conducts follow-up with customers post-event
- Coordinates and communicates event details verbally and in writing with internal and external stakeholders
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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