Event Planning Manager - The Westin Chattanooga

Our company is a distinguished player in the hospitality industry, specializing in delivering exceptional event experiences within the hotel setting. With a commitment to excellence and client satisfaction, we uphold high standards in service delivery and operational efficiency. We operate within renowned hotel brands, including significant connections with Marriott and Westin, emphasizing quality and professionalism across all facets of our events. Our dedication to fostering long-term client relationships and exceeding expectations forms the cornerstone of our success and reputation in the competitive hospitality market.

We are seeking a highly organized and detail-oriented Event Manager to join our Sales Department. This position is exempt and reports directly to the Director of Sales. As the Event Manager, you will oversee the complete lifecycle of client events from the signing of contracts to the final billing review, ensuring a seamless and rewarding client experience. Your role will be pivotal in managing multiple clients and timelines, coordinating with various hotel departments to guarantee flawless event execution. The ideal candidate will have experience in hotel event management and familiarity with property management systems, particularly Marriott's Catering Information (CI) platform, which is a considerable asset.

The Event Manager role is designed for those who thrive on meticulous planning and execution. You will serve as the primary point of contact for assigned clients and will be responsible for managing all event documentation, including Banquet Event Orders (BEOs), coordinating food and beverage sales, managing group room blocks, and overseeing event logistics. You will act as a liaison between sales teams, operational departments, and clients, ensuring all parties are aligned to deliver outstanding service.

Your responsibilities will extend to conducting client site inspections, facilitating tastings, and organizing in-person planning meetings and property tours. With a keen eye for detail and strong organizational skills, you will ensure billing accuracy, conduct bill reviews, and manage all post-event administrative tasks. This role not only demands strong customer service and communication skills but also requires a practical understanding of sales techniques to identify and capitalize on upselling opportunities.

We value team collaboration, efficient time management, and the ability to handle complex event operations without compromising the quality of service. Previous experience in hotel rooms division, food and beverage, or event operations will significantly benefit candidates, along with proficiency in office software and the ability to quickly adapt to property-specific systems. Our compensation package is competitive and considers experience levels, knowledge of Marriott’s CI platform, and relevant education in hospitality management.

Joining our team as an Event Manager means becoming part of a professional environment where your contributions to client satisfaction and event success are genuinely valued. You will have the opportunity to build long-lasting client relationships while enhancing your career in a dynamic, client-focused role. If you have a passion for hospitality, an eye for detail, and a commitment to excellence, we encourage you to apply and be part of our thriving team dedicated to creating memorable event experiences.