Job Overview

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Compensation

Type:
Salary
Rate:
Range $53,700.00 - $88,900.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling

Job Description

Hotel Revival is a distinguished art-centric boutique hotel located in the historic Mount Vernon neighborhood of Baltimore. Featuring 107 uniquely designed guest rooms, the hotel captures the essence of Baltimore’s rich 19th-century architectural heritage and vibrant cultural landscape. The hotel is well-positioned amid lush parks, iconic churches, galleries, renowned restaurants, and significant cultural venues, making it a centerpiece for visitors seeking an authentic Baltimore experience. Celebrated for its deep commitment to the restoration and revitalization of Baltimore, Hotel Revival has earned international recognition not only for its exceptional hospitality but also for its impactful social initiatives within the community and... Show More

Job Requirements

  • High school diploma or equivalent
  • Prior experience in event planning or related hospitality role
  • Excellent verbal and written communication skills
  • Proficiency in relevant software including reservation and event management platforms
  • Strong organizational skills
  • Ability to handle multiple priorities under pressure
  • Attention to detail
  • Willingness to work flexible hours including nights and weekends
  • Ability to foster positive relationships with clients and internal teams
  • Basic financial acumen
  • Commitment to hospitality excellence

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in event planning or hospitality management
  • Strong communication and interpersonal skills
  • Proficiency in event management software and reservation platforms
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of food and beverage service standards
  • Ability to work collaboratively with diverse teams
  • Customer service orientation
  • Basic accounting or billing knowledge
  • Problem-solving skills
  • Ability to work flexible hours including evenings and weekends

Job Duties

  • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
  • Advise clients on menu and beverage selections, room assignments, design, and set-up
  • Maintain knowledge of all menus including daily specials, alternative cuisine, beverage lists, and service of food and beverage items offered by the outlets
  • Create banquet event orders and invoices and distribute accordingly in a timely and efficient manner
  • Maintain master events calendar
  • Enter event details into the outlet's reservation platform
  • Review upcoming BEOs to ensure all final details are collected such as menu, timeline, sign instructions
  • Assist with last-minute requests including guest count changes, updating BEO and reservation systems, communicating with teams to keep them updated
  • Facilitate proper execution of all sales events to ensure guest expectations are met and that the event runs smoothly and efficiently
  • Assist with site visits, pre-event and on-site communication with clients
  • Close out all events ensuring payment accuracy across all platforms
  • Work with accounting and property management to resolve any final bill errors
  • Follow up with clients to assure quality of event, solicit next event, and source referrals
  • Send out weekly reports to the outlets with upcoming events and staffing requests
  • Run monthly revenue reports to determine food and beverage minimums
  • Attend relevant meetings and assist with working and managing event shifts as needed
  • Help coordinate repair and maintenance issues with event spaces
  • Assist respective teams with phone support, staff duties or training, creating meeting agendas
  • Assist in the development and implementation of special projects as assigned goals and standards
  • Promote and encourage guest name recognition at all times with both internal and external guests
  • Proactively act as the outlet's brand ambassador by attending networking functions, association meetings, conventions, local business, and community events
  • Build relationships with key stakeholders
  • Assist in any off-site events including charitable and marketing events
  • Ensure open lines of communication with all departments and upper management at all times via email, logbooks, meetings to ensure all needs of the outlet are met

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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