Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,500.00 - $88,700.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k
paid family leave
Employee stock purchase plan
Job Description
Miraval Austin Resort and Spa is a renowned luxury resort known globally for its 30-year commitment to well-being and mindfulness. Nestled in a natural setting, Miraval offers a unique environment where balance, mindfulness, and care are woven into every aspect of daily life and work. The resort is celebrated not only for its exceptional service and stunning location but also for fostering a workplace culture centered on empathy, respect, and personal as well as professional growth. Employees benefit from an inclusive atmosphere that encourages ongoing development through access to wellness programs, fitness facilities, hiking trails, and opportunities for leadership training.... Show More
Job Requirements
- Bachelor's degree or diploma in related field or equivalent industry experience
- Minimum three years experience in hotel event sales or coordination
- Strong communication and interpersonal skills
- Ability to work collaboratively across departments
- Experience with event order management and client interaction
- Knowledge of hospitality industry standards and regulations
- Proficient in scheduling and coordinating group events
- Ability to handle confidential financial information discreetly
- Adaptability to changing work environments and procedures
Job Qualifications
- Embrace the ethos and culture of Miraval wellbeing brand
- University degree or diploma in Sales, Marketing, Hospitality, Tourism Management, or equivalent industry experience
- Previous experience in hotel event management or similar
- Minimum three years experience in a 4-5 star hotel sales environment
- Understanding of Miraval clientele and group dynamics
- Excellent emotional intelligence
- Effective team player within sales and hotel departments
- Ability to adapt to policy, procedural and environmental changes
- Skill in creating detailed and complete event orders
- Experience managing group resumes and event communication
- Proficient in planning and conducting site tours and visits
Job Duties
- Serve as primary point of contact for all group business
- Coordinate events to ensure guest experiences match representations
- Generate revenue through educating and selling Miraval experiences including meetings, private meals, and programming
- Assure event services meet quality standards and comply with regulations
- Schedule hotel spaces and publish calendars to inform guests and staff
- Interface with clients daily onsite and handle staff introductions
- Conduct property tours, create catering and sales portfolios, arrange audiovisual and meeting needs
- Communicate with team members to ensure smooth event execution
- Maintain confidentiality and financial data security
- Participate in training and apply best practices
- Address guest complaints and resolve issues positively
- Manage rooming lists, cut-off dates, and attrition calculations
- Oversee final group billing, deposits, and payments including loyalty points and commissions
- Assist sales team with coordination of sales trips and familiarization tours
- Source vendors for services outside resort inventory
- Conduct follow-up post events
- Support team by anticipating and providing help
- Prioritize and follow through on all job duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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